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Gothonabrompton
April 25, 2023
Solved

Assigned signature not received

  • April 25, 2023
  • 2 replies
  • 641 views

I have a client who regularly sends documents to us for signature. Has worked for many years via the web access as we are prevented from clicking links via email due security. Also allows personal assistant to access account via web.

 

for some reason one recent document never reaches in inbox on the web portal, from their screenshots they have put the correct email ID that they’ve always used for years.

 

what on earth could be happening?

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    2 replies

    Krishna_Musku
    Community Advisor
    Krishna_MuskuCommunity Advisor
    Community Advisor
    April 25, 2023

    @gothonabrompton I think you posted in wrong community, posting in Document Cloud community will help your question. Thank you!

      yuhuisg
      Community Advisor
      yuhuisgCommunity AdvisorAccepted solution
      Community Advisor
      April 26, 2023

      Link to Document Cloud community: https://community.adobe.com/t5/acrobat/ct-p/ct-acrobat?page=1&sort=latest_replies&filter=all&lang=all&tabid=discussions

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