Assigned signature not received

[Gothonabrompton]

I have a client who regularly sends documents to us for signature. Has worked for many years via the web access as we are prevented from clicking links via email due security. Also allows personal assistant to access account via web.

for some reason one recent document never reaches in inbox on the web portal, from their screenshots they have put the correct email ID that they’ve always used for years.

what on earth could be happening?

[Krishna_Musku]

@Gothonabrompton I think you posted in wrong community, posting in Document Cloud community will help your question. Thank you!

[yuhuisg · Accepted solution]

Link to Document Cloud community: https://community.adobe.com/t5/acrobat/ct-p/ct-acrobat?page=1&sort=latest_replies&filter=all&lang=al...