App Tracking - Adobe not sending hits to server post First Launch in Android | Community
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ZubenTheMan
January 10, 2022
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App Tracking - Adobe not sending hits to server post First Launch in Android

  • January 10, 2022
  • 1 reply
  • 1392 views

Hello everyone,

 

I have an app that my developers have implemented the Adobe Analytics tracking using the Adobe Experience Platform Cordova plugins. The tracking on iOS is working fine, but not on Android.

 

On Android, in the app's first launch (immediately after installation), the tracking requests are sent out as expected. However, after closing and app and opening it again, no more tracking requests are sent. The following error message is displayed in the console:

 

D/AdobeExperienceSDK: AnalyticsExtension - getSharedState - Shared State for com.adobe.module.identity couldn't be retrieved at the time, will retry later. If this message persists, please make sure you have registered and configured the com.adobe.module.identity extension properly based on the documentation.

 

This is the developer's first implementation of this kind, so it's possible we have missed something basic.

 

What could be the problem here? If more information is required, it can be provided.

 

Thanks in advance,

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Best answer by khurshid

Thanks. We have seem few similar issues in the past. Please open a support ticket so that we can further troubleshoot this.

1 reply

khurshid
Adobe Employee
khurshidAdobe Employee
Adobe Employee
January 11, 2022

Can you check if the Mobile Core extension is enabled and that the Experience Cloud Org ID is set in Adobe Launch UI?

Z
ZubenTheManAuthor
January 11, 2022

Hello Khurshid,

 

Yes, they are. I will also point out that the iOS and Android versions both share the same Launch property.

khurshid
Adobe Employee
khurshidAdobe EmployeeAccepted solution
Adobe Employee
January 11, 2022

Thanks. We have seem few similar issues in the past. Please open a support ticket so that we can further troubleshoot this.

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