Analytics Report Builder Constantly Failing Today | Community
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Ben_Step
Level 3
July 4, 2022
Solved

Analytics Report Builder Constantly Failing Today

  • July 4, 2022
  • 2 replies
  • 3178 views

Hi

Is anyone else having issues with the Excel plug in Report Builder today?  I'm trying to refresh a couple of reports with over 100 queries each, but if I try to do more than one or two at a time it crashes with a "A system level error has occurred" message. It's usually fine and I can run the whole thing in one go.

I'm also getting "Your session has expired" fairly regularly.

This has made what should have been a 20 minute job take three hours so far (and I'm only about 3/4 done

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Best answer by Jennifer_Dungan

@ben_step I've just heard back on my ticket that the issue has been fixed... hopefully this means that you can also run your reports properly now.

2 replies

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
July 4, 2022

I'm also having issues.. I'm logging a P2 Ticket with Adobe Support, I suggest you do the same.

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
July 5, 2022

@ben_step I've just heard back on my ticket that the issue has been fixed... hopefully this means that you can also run your reports properly now.

    B
    Ben_StepAuthor
    Level 3
    July 6, 2022

    @jennifer_dungan  Yep, I've just had the same response. Am going to try again now.

    R
    rbertolini
    July 7, 2022

    anyone still having issues?  We have been trying to run a monthly report for days with no success.  Keep getting the pop-up "Report Builder - Refreshing Report.  Processing request with no dependencies.  Retrieving data" and it spins for HOURS with no results.

    N
    nbanburyBMW
    Level 2
    July 26, 2022

    I am having issues with this today. Anyone else?

    Jennifer_Dungan
    Community Advisor and Adobe Champion
    Jennifer_DunganCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    July 26, 2022

    I wasn't using this today, but I opened up my report and tested specifically.. I didn't have issues.. however, over the weekend there were some major updates to Adobe Accounts... maybe somehow you lost access permissions to Report Builder on your account? Or you are logged into your "personal" account instead of your work account... OR maybe your report is pulling from multiple organizations and failing cause the access is now split?

     

    Going to post this in your specific question as well.

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