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seonj
March 16, 2022
Solved

Adobe Report Builder login error

  • March 16, 2022
  • 2 replies
  • 1655 views

Hi!

 

Everytime I try to log in to Adobe Report Builder through Excel,

due to authentication reason it says I can not login.

(please check the image I attached right below)

 

 

I have checked my name was registered on the list

(Adobe Analytics > Admin > company settings home)

I have no clue why I cannot use Adobe builder through excel.

 

Can anyone help me with this?

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    Best answer by seonj

    Thanks for your reply but I already tired.

    2 replies

    L
    Adobe Employee
    loveesh851Adobe Employee
    Adobe Employee
    March 16, 2022

    Hi @seonj 

    Please check if you have access for Tools >> Report Builder . Also try login to experience cloud and use the same credentails to login to report builder as mentioned in the link below:

    https://experienceleague.adobe.com/docs/analytics/analyze/report-builder/report-builder-setup/login.html?lang=en

     

    S
    seonjAuthorAccepted solution
    March 16, 2022

    Thanks for your reply but I already tired.

      N
      Adobe Employee
      nBadola12Adobe Employee
      Adobe Employee
      March 16, 2022

      Hi @seonj, Have you updated to the latest version of Report Builder? Can you once uninstall current RB, and then reinstall the latest one?

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