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SOLVED

Adobe Excel Report Builder - Unable to login due to Page Not Found

sukkhap54420907
Level 1
Level 1

I was using last week to successfully login to Adobe Excel Report Builder.
This morning all I get:

sukkhap54420907_0-1616980829563.png

 

Is there any way to resolve this?

 

1 Accepted Solution
amgup
Correct answer by
Level 7
Level 7

@sukkhap54420907 @sarahchatts  There was an on-going issue with the Report Builder login which has been resolved now. Please try logging in the report builder. Also, please update the Report Builder to the latest version.

View solution in original post

4 Replies
sarahchatts
Level 1
Level 1

@sukkhap54420907 We are facing this issue also. I chatted with client care who confirmed there is 'some kind of issue' with accessing the login page, being worked on.

 
There was maintenance last night so it could be related. I can post back here if I get an update to my clientcare chat.

sukkhap54420907
Level 1
Level 1
I had to go to a different laptop (personal) to run Adobe Analytics Excel Report Builder. Why it worked on my laptop and not on the corporate laptop, STRANGE.
sarahchatts
Level 1
Level 1

Oh thanks for that - both of us experiencing the issue are working from home, so can't really try alternatives! I did find this, maybe the firewall on your corporate laptop:  https://experienceleague.adobe.com/docs/analytics/analyze/report-builder/troubleshoot.html?lang=en#s...

amgup
Correct answer by
Level 7
Level 7

@sukkhap54420907 @sarahchatts  There was an on-going issue with the Report Builder login which has been resolved now. Please try logging in the report builder. Also, please update the Report Builder to the latest version.

View solution in original post