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JustCallMePCra12
Level 2
July 1, 2024
Question

Adobe Debugger failing to load

  • July 1, 2024
  • 1 reply
  • 1402 views

I have been using debugger to test our new launch setup and haven't had any issues but last week that all changed. We did nothing new to our site and AA traffic is still looking normal. Also, looking at other site like Ralph Lauren the debugger loads without issue? Is there something I might have done wrong recently? I am scared to push updates to production as not to mess anything up I can't see. Other tag tracking extensions like Omnibug I can see all our third party tags but I never see any beacons for page views and other user interactions. Is there something I can do? I have done the basic reset steps already.

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1 reply

bjoern__koth
Community Advisor and Adobe Champion
bjoern__kothCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
July 1, 2024

Hi @justcallmepcra12 

your implementation sounds old school, meaning AppMeasurement and not an Edge Network setup with a datastream behind it, is that correct?

 

If not even Omnibug is showing anything for Analytics, that is usually not a good sign. What if you filter your network requests for "/b/ss", do you see anything similar to this?

 

ideas

  • have you tried looking at your page in a private window and does it look the same?
  • have you deployed anything this week which could have disabled Analytics like changes to cookie consent handling that only affects the analytics category?

Feel free to send my your URL as direct message and I can have a look at it.


Cheers

Cheers from Switzerland!
    J
    JustCallMePCra12Author
    Level 2
    July 1, 2024

    @bjoern__koth Thank you for the insights there and yes you are correct we are not running on the Edge network yet. We will be implementing CJA in August and then running on Edge at that time. I can not give you access to our dev site BUT our main site is https://www.carters.com. I am seeing the issue there as well but, if I clear cookies and cache I can get it to work up until I need to refresh the page after an update in dev environment and have to repeat the process of clearing cache/cookies. This image is from our dev enviro though.

    Edit: no push to prod this week for AA related things. We are running EDDL and all events are firing fine.

     

    J
    JustCallMePCra12Author
    Level 2
    July 1, 2024

    So, I can reproduce the issue. Have you checked what's up with the the error messages?

     


    Yeah we are working on those. Something on the update site side we did caused those but that was after I was already not able to use the debugger

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