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M
Michaelalan
Level 2
April 19, 2017
Solved

Adobe Analytics Workspace Projects Locking Up

  • April 19, 2017
  • 3 replies
  • 2904 views

I am newer to workspace and creating several projects. I'm having an issue with a few of them locking up, never loading and becoming unusable. They're not small but they not large project either. No rhyme or reason that I can see. Anyone else having these issues? Spent a quarter of a day creating one today that looks to be lost.

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Best answer by karandeeps51149

Hi Michael ,

There is no such known issue whereas I will suggest you to please wait for couple of hours and then try again , as Monthly release is going on right now .If you still face the same issue after couple of hours then I will suggest you to please contact Client Care .

 

regards

Karandeep Singh

3 replies

K
Adobe Employee
karandeeps51149Adobe Employee
Adobe Employee
April 20, 2017

Hi Michael ,

There are multiple reasons that can cause this issue . One of the most common cause could be browser cache and older version of browser . I will suggest you to please clear the browser cache and also try on different browsers and check if you are getting the same issue . Also I will suggest for the large project please do not include longer date duration as this can also cause issue .

 

Regards

Karandeep Singh

M
MichaelalanAuthor
Level 2
April 20, 2017

Unfortunately it isn't saving that dashboard. I'm using the latest version of Chrome on a mac. Are there any known issues with that?

For date range... I was just using current month, nothing fancy there.

K
Adobe Employee
karandeeps51149Adobe EmployeeAccepted solution
Adobe Employee
April 20, 2017

Hi Michael ,

There is no such known issue whereas I will suggest you to please wait for couple of hours and then try again , as Monthly release is going on right now .If you still face the same issue after couple of hours then I will suggest you to please contact Client Care .

 

regards

Karandeep Singh

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