Adobe Analytics - What happens when a server call response shown as 'canceled' in browser network? | Community
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abhinavc101
Level 2
May 21, 2019
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Adobe Analytics - What happens when a server call response shown as 'canceled' in browser network?

  • May 21, 2019
  • 7 replies
  • 8661 views

Hi Adobe Team,

I would like to know as to what exactly happens behind the scene when an AA server call request shows its response status as canceled(in red) instead of 200OK in the chrome browser network? As the analytics call has hit the Adobe data collection server - does it processes the data further or rejects it? If it rejects the data, on what basis it does that?

Thanks,

Abhinav

    Best answer by Urs_Boller

    not sure if it is really "not tracked"... problems with proxy/IP or similar would lead to another status code instead of "cancelled" ...

    another problem might be that the browser navigated immediately after the server call. I mean it sent the data, navigated to next page (eg. on a exit link) and cancelled the request to not wait the "response". if that's the case, the data has been sent but browser did not wait for the server response...

    7 replies

    V
    Vino
    Level 4
    May 21, 2019

    As per my understanding, that server call will not leave the browser ie adobe will not receive it.

    PratheepArunRaj
    Community Advisor and Adobe Champion
    PratheepArunRajCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    May 21, 2019

    Dear Abhinav,

    If you see Cancelled Status, then your data is not collected at Adobe Analytics End.

    Guess it is not because Adobe Rejects, it but might be due to Firewall Issue, Proxy Settings, IP Exclusion etc.

    Can you check whether you are receiving the same error if you test it outside of your office network?

    Thank You!

    Arun

    Thank You, Pratheep Arun Raj B (Arun) | Xerago | Terryn Winter Analytics
      Urs_Boller
      Community Advisor
      Urs_BollerCommunity AdvisorAccepted solution
      Community Advisor
      May 21, 2019

      not sure if it is really "not tracked"... problems with proxy/IP or similar would lead to another status code instead of "cancelled" ...

      another problem might be that the browser navigated immediately after the server call. I mean it sent the data, navigated to next page (eg. on a exit link) and cancelled the request to not wait the "response". if that's the case, the data has been sent but browser did not wait for the server response...

        S
        Sri_
        June 17, 2021
        I agree.. I do not think that the hit is "not tracked" always. I am facing this scenario in a regular link (Not an exit link) that simply takes me from one page to another within the same site. I see the cancelled requests but I do see the click data on the reports. So like you mentioned, maybe the browser is just not waiting for the server response.
        PratheepArunRaj
        Community Advisor and Adobe Champion
        PratheepArunRajCommunity Advisor and Adobe Champion
        Community Advisor and Adobe Champion
        May 22, 2019

        Dear Abhinav,

        Agree with ursboller​!

        I should change my statement. If there are Firewall Issue, Proxy Settings, IP Exclusion etc., there will be different status code. For cancelled, above said by ursboller​ is valid.

        Anyhow, check whether the variables are captured at Adobe Analytics end.

        Thank You!

        Arun

        Thank You, Pratheep Arun Raj B (Arun) | Xerago | Terryn Winter Analytics
        S
        SharanSa
        July 18, 2019

        Follow up question. What happens when an AA server call request shows its response status as 'Pending' ? Does Adobe Server receives the data?

        PratheepArunRaj
        Community Advisor and Adobe Champion
        PratheepArunRajCommunity Advisor and Adobe Champion
        Community Advisor and Adobe Champion
        July 18, 2019

        Dear Abhinav,

        Pretty not sure. But you have the simple solution! Test it.

        Give a unique Page Name and see whether you are able to see the Page Name in the report, simple as that.

        Thank You!

        Arun

        Thank You, Pratheep Arun Raj B (Arun) | Xerago | Terryn Winter Analytics
        I
        Iceboats
        Level 3
        January 17, 2020

        I tested this myself today, by adding a querystring parameter to the URL so I could segment my visit once it was baked into AA

        There are some clicks I encounter which navigate away from our page which I believe is what causes the cancellation, same as captured in your Abhinav's screen shot

         

        While generating my data I tallied the Success Events I expected to see after the session was processed. Some of the calls were cancelled and some of those same clicks made it out before the page unloaded

        In my case the same number of clicks I executed, both Cancelled and 200 were counted in AA Workspace

         

        I suppose the fix to fully prevent the cancellation in the case of a quick unloading of the page, is to increase the delay in s.tl() or activate the 100ms delay within the Launch rule handling that event

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