Adobe Analytics to Power BI connection with error message

[Jie_Zhi_MarkYe]

I have this error message when connecting Power BI to Adobe Analytics.

{"error":{"code":"DMTS_OAuthTokenRefreshFailedError","pbi.error":

{"code":"DMTS_OAuthTokenRefreshFailedError","details":[{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"The given credential couldn't be refreshed."}}],"exceptionCulprit":1}}}

The error gets solved once I re-login, but on scheduled refresh, the refresh gets failed every 15 days due to token expiry, can I do something to automate the refresh token for adobe, or create a service account kind of thing?

How to solve this issue?

[Krishna_Musku]

@Jie_Zhi_MarkYe Take a look at this troubleshooting guide

https://experienceleague.adobe.com/en/docs/analytics/analyze/report-builder/publish-powerbi/troubles...

[juliusonyancha]

@Jie_Zhi_MarkYe I'd consider clearing logins and re-entering credentials, that has worked for me in the past.

[gmadala · Accepted solution]

This is a common timeout issue for authentication. 
If you go to setting for this report/dataset in powerbi desktop/cloud and re-authenticate using adobe credentials, it should work again. 

Note: This would happen every now and then (~ 2weeks ) so better to create alerts so that you are notified each time this happens.