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Jie_Zhi_MarkYe
July 31, 2024
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Adobe Analytics to Power BI connection with error message

  • July 31, 2024
  • 3 replies
  • 1702 views

I have this error message when connecting Power BI to Adobe Analytics.

 

{"error":{"code":"DMTS_OAuthTokenRefreshFailedError","pbi.error":

{"code":"DMTS_OAuthTokenRefreshFailedError","details":[{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"The given credential couldn't be refreshed."}}],"exceptionCulprit":1}}}

 

The error gets solved once I re-login, but on scheduled refresh, the refresh gets failed every 15 days due to token expiry, can I do something to automate the refresh token for adobe, or create a service account kind of thing?

 

How to solve this issue?

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    Best answer by gautham_madala

    This is a common timeout issue for authentication. 
    If you go to setting for this report/dataset in powerbi desktop/cloud and re-authenticate using adobe credentials, it should work again. 

    Note: This would happen every now and then (~ 2weeks ) so better to create alerts so that you are notified each time this happens.

    3 replies

    Krishna_Musku
    Community Advisor
    Krishna_MuskuCommunity Advisor
    Community Advisor
    July 31, 2024

    @jie_zhi_markye Take a look at this troubleshooting guide

    https://experienceleague.adobe.com/en/docs/analytics/analyze/report-builder/publish-powerbi/troubleshooting

     

    juliusonyancha
    juliusonyancha
    Level 4
    July 31, 2024

    @jie_zhi_markye I'd consider clearing logins and re-entering credentials, that has worked for me in the past.

    gautham_madala
    gautham_madalaAccepted solution
    Level 5
    July 31, 2024

    This is a common timeout issue for authentication. 
    If you go to setting for this report/dataset in powerbi desktop/cloud and re-authenticate using adobe credentials, it should work again. 

    Note: This would happen every now and then (~ 2weeks ) so better to create alerts so that you are notified each time this happens.

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