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R
RajiPa
August 6, 2019
Solved

Adobe analytics not tracking after android update

  • August 6, 2019
  • 3 replies
  • 5070 views

Hi There,

We are using Adobe Mobile SDK 4.17.2 to implement adobe analytics in android. After the implementation, all the user actions are being tracked only after a fresh installation, where as in case the application has been updated from the playstore, the user information is not getting tracked. Can someone help us with identifying the cause?

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Best answer by ashokkumarm

Hi,

Previous version of Adobe Android Mobile SDK 4.17.6 have the issue with capturing visitors ID, same has been fixed in Adobe Android Mobile SDK 4.17.6.

Please find the details of versions and their updates in below link,

https://github.com/Adobe-Marketing-Cloud/mobile-services/releases?after=v4.18.4-iOS

Regards

Ashok

3 replies

ashokkumarm
ashokkumarmAccepted solution
August 6, 2019

Hi,

Previous version of Adobe Android Mobile SDK 4.17.6 have the issue with capturing visitors ID, same has been fixed in Adobe Android Mobile SDK 4.17.6.

Please find the details of versions and their updates in below link,

https://github.com/Adobe-Marketing-Cloud/mobile-services/releases?after=v4.18.4-iOS

Regards

Ashok

    R
    RajiPaAuthor
    August 6, 2019

    Thank you for the reply, but the issue is not specific to Visitor ID, mentioned but it is not tracking any of the details when updating the application from Playstore. But the same is working fine after uninstall and install of the application.

    K
    Adobe Employee
    kc2chengAdobe Employee
    Adobe Employee
    September 20, 2019

    Hi,

    To investigate, can we get more information:

    1.  Was the app using a earlier version of the Adobe Mobile SDK before 4.17.2?

    2.  Does it happen in all Android devices or specific Android version?

    A
    aokeefe1
    March 31, 2020

    I am also having this problem. Several months ago I upgraded from 4.13.7 -> 4.17.10, and about two thirds of data dropped off and hasn't recovered since. . We've cross referenced our data with google play console, and we see no drop off.

     

    Edit: The drop off is drastic on Samsung, google, Motorolla, and LG manufacturers (the most popular). There didn't seem to be a drop off in Sprint or US Cellular, although it we might not have enough data confirm that these manufacturers aren't affect. 

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