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SA30
Level 3
March 29, 2025
Question

Adobe analytics network calls getting cancelled

  • March 29, 2025
  • 3 replies
  • 742 views

What could be the reason where , I see the Beacon getting cancelled  while when I check the ecid against it the event, eVar and props getting captured . Have anyone experienced this behaviour?Has anyone come across a case where the beacons seem to be getting cancelled, but the data (events, eVars, props) still shows up in Adobe Analytics? Trying to understand what could cause this behavior

    3 replies

    bjoern__koth
    Community Advisor and Adobe Champion
    bjoern__kothCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    March 30, 2025

    Hi @sa30 

    are you sure it's your calls that are being received on AA side?" Or could they stem from other visitors?

    Typical reasons could be the use of an ad blocker or potentially network traffic limitations imposed by your network admins. 

    Do you have a sample screenshot of your network traffic? 

    Cheers from Switzerland!
      S
      SA30Author
      Level 3
      April 25, 2025

      Yes, I have checked the calls are received from AA from my ECID. 

       

      It is usually not all beacons getting cancelled while particular clicks randomly on page have such issue. 

       

      But , I can still see data getting captured in Adobe Analytics.

      Sorry, I wouldn't be able share the traffic screenshot due to security concerns. 

      Isha__Gupta
      Community Advisor and Adobe Champion
      Isha__GuptaCommunity Advisor and Adobe Champion
      Community Advisor and Adobe Champion
      April 1, 2025

      Hi @sa30 ,

       

      I second@bjoern__koth's question to verify if you are definitely seeing the data for same ECID for same instance? Couple of ideas for further analysis.

      1. Maybe try using real-time reports to trigger some page views and check if you are seeing the data indeed?

      2. Another common reason for blocked call is Cross-origin resource sharing (CORS) blocking. There are many Chrome extensions such as CORS Unblock that is available for you to test this theory.

      3. What is the status code of aborted call? Is it 302? Also, are you using Launch & DTM Switch and seeing the call abort on one environment but redirected to another?

       

      Best,

      Isha

        Sukrity_Wadhwa
        Community Manager
        Sukrity_WadhwaCommunity Manager
        Community Manager
        April 16, 2025

        Hi @sa30,

        Were you able to resolve this query with the help of the provided solutions, or do you still need further assistance? Please let us know. If any of the answers were helpful in moving you closer to a resolution, even partially, we encourage you to mark the one that helped the most as the 'Correct Reply.'
        Thank you!

        Sukrity Wadhwa
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