Adobe Analytics Link Click Is not firing | Community
Skip to main content
pradeep_07
pradeep_07
Level 4
September 21, 2020
Solved

Adobe Analytics Link Click Is not firing

  • September 21, 2020
  • 4 replies
  • 1744 views

Hi,

 

We have LinkClick added Via Data layer implementation. I notice Adobe server call is not firing even though data layer works fine.  Why this happening? Do I need to add delay code ? I see the page is navigating really quick.

Thanks,

 

Pradeep 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by yuhuisg

Since your link tracking is getting cancelled, then it means that yes, you need to add a delay when you track the link. Otherwise, the browser is navigating away from the current web page before the link tracking has completed executing, causing it to be cancelled.

A 100ms - 500ms delay should be sufficient.

4 replies

yuhuisg
Community Advisor
yuhuisgCommunity Advisor
Community Advisor
September 22, 2020
Can you provide a sample of your data layer code and how you've implemented your Link Click tracking? It's hard to troubleshoot without that additional information.
khurshid
Adobe Employee
khurshidAdobe Employee
Adobe Employee
September 22, 2020

Do you have an example or live web site where this is happening?

pradeep_07
pradeep_07Author
Level 4
September 22, 2020
@ yuhuisg - Server call is firing but its getting cancelled. Not sure call which is getting cancelled data will be collected in Adobe or not.
yuhuisg
Community Advisor
yuhuisgCommunity AdvisorAccepted solution
Community Advisor
September 23, 2020

Since your link tracking is getting cancelled, then it means that yes, you need to add a delay when you track the link. Otherwise, the browser is navigating away from the current web page before the link tracking has completed executing, causing it to be cancelled.

A 100ms - 500ms delay should be sufficient.

Terms & ConditionsAccessibility statement

Loading footer...