[Adobe Analytics] Importing call centre data into AA? | Community
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adilk
adilk
Level 4
November 10, 2019
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[Adobe Analytics] Importing call centre data into AA?

  • November 10, 2019
  • 1 reply
  • 2239 views

I'm trying to connect online + offline sources where a quote taken online is converted offline via the call centre. My unifying variable is a Quote ID [available as an eVar]. If I wanted to setup an FTP with just below dimensions and metrics, would this work? Dimensions: Date, Quote ID [existing eVar] Events: Offline conversions [new custom counter event] and Offline Purchase Total [as a new custom currency event]. We don't want to merge the purchase into our e-comm report but rather just show it as a separate event , when we want to analyze. Is the above possible? OR do I need to have everything from the below link? Thanks. https://docs.adobe.com/content/help/en/analytics/import/data-sources/data-types-and-categories/datasrc-conversion.html

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Best answer by rola23

For this use case, you might want to consider using Summary Data Sources.As of now only three types of Data Sources are supported:

1) Full Processing

2) Transaction ID

3) Summary Data

You can simply use specific evars/ props and events to isolate your Offline traffic which you would upload.

Hope this helps.

1 reply

R
Adobe Employee
rola23Adobe EmployeeAccepted solution
Adobe Employee
November 18, 2019

For this use case, you might want to consider using Summary Data Sources.As of now only three types of Data Sources are supported:

1) Full Processing

2) Transaction ID

3) Summary Data

You can simply use specific evars/ props and events to isolate your Offline traffic which you would upload.

Hope this helps.

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