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thomas_lin
thomas_lin
May 26, 2016
Solved

Ad Hoc - Site Analysis Black Screen

  • May 26, 2016
  • 3 replies
  • 758 views

Hi,

I'm getting a black screen whenever I open up Site Analysis, I can hover over the nodes to see the blue boxes with page name and average page depth but there's no grid or visualization. Is it something wrong with my Java version or could it be another reason?

Thanks,

Thomas

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Best answer by Gigazelle

With regards to the site analysis report, your graphics card would be the first thing I'd investigate. Download and install the latest drivers for your graphics card, then reboot to see if that works.

3 replies

TanmayMathur
Adobe Employee
TanmayMathurAdobe Employee
Adobe Employee
May 27, 2016

Hi Thomas, 

As a first step to investigate, I would request you to delete your .jnlp file and download a fresh file from analytics and also update your java version to the latest one. Try doing the same steps again and see if the issue is still there. Thanks!

Tanmay

Gigazelle
Adobe Employee
GigazelleAdobe EmployeeAccepted solution
Adobe Employee
May 31, 2016

With regards to the site analysis report, your graphics card would be the first thing I'd investigate. Download and install the latest drivers for your graphics card, then reboot to see if that works.

TanmayMathur
Adobe Employee
TanmayMathurAdobe Employee
Adobe Employee
June 17, 2016

Hi Thomas,

Were you able to fix the black screen issue? 

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