Ad-Hoc Analysis Not working | Community
Skip to main content
Level 3
October 16, 2015
Solved

Ad-Hoc Analysis Not working

  • October 16, 2015
  • 7 replies
  • 3740 views

Ever since the release Ad-Hoc analysis has not worked.  I have re-installed Java to ensure I am on the latest version and have launched from the web UI.  When you try to run anything it does nothing.  It will also not let you close the tool, you have to close via the task manager.  

 

Anyone else having the same issue?  I have a ticket open, thinking this route would be faster if someone else had the same issue. 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by TanmayMathur

Hi,

The issue has been corrected by engineering team with a code update. If you face the issue again, re-download the discover.jnlp file and it should mitigate it.

Regards,

TM

7 replies

TanmayMathur
Adobe Employee
Adobe Employee
October 16, 2015

Hi,

Apologies for the trouble caused.

Could you give me some details so i could look into your issue? 

Incident ID:

Java Version:

OS: 

Also, kindly delete your previous Discover.jnlp files and try running Ad-Hoc after that.

Regards,

TM

Level 2
October 16, 2015

I am having the exact same issues and I even tried the steps suggested on TM's reply.  Since my Adobe admins are out for the week (so no chance of a ticket), I was hoping someone here would have a solution.

ecarpe15Author
Level 3
October 16, 2015

Hey TM below are the details.  I tried your suggestion and had no luck.  The last update I have is from the escalations team and that it was with engineering.  

 

Incident ID: 150619-000207

Java Version: V8 Update 45

OS: Windows

TanmayMathur
Adobe Employee
TanmayMathurAdobe EmployeeAccepted solution
Adobe Employee
October 16, 2015

Hi,

The issue has been corrected by engineering team with a code update. If you face the issue again, re-download the discover.jnlp file and it should mitigate it.

Regards,

TM

warrensander
Level 6
October 16, 2015

We are also having Ad-Hoc issues but only with some PC's my system works fine and I have the EXACT same settings as other users. I have an HP laptop and they have Lenovo's. I'm guessing there is something strange with a Lenovo driver. We've had some of our Java experts try to take a look at this but their systems all can run Ad-Hoc and we will have to have one of those with a system that won't work give theirs up to IT for a couple of days so they can figure out the errors that are happening trying to download the new version of ad-hoc.

In the mean time i've given analysis workspace to those that can't run ad-hoc. not the same but at least they can do multiple breakdowns of any variable.

ecarpe15Author
Level 3
October 16, 2015

warrensander wrote...

We are also having Ad-Hoc issues but only with some PC's my system works fine and I have the EXACT same settings as other users. I have an HP laptop and they have Lenovo's. I'm guessing there is something strange with a Lenovo driver. We've had some of our Java experts try to take a look at this but their systems all can run Ad-Hoc and we will have to have one of those with a system that won't work give theirs up to IT for a couple of days so they can figure out the errors that are happening trying to download the new version of ad-hoc.

In the mean time i've given analysis workspace to those that can't run ad-hoc. not the same but at least they can do multiple breakdowns of any variable.

 

Having trouble on Dell laptops here. 

October 16, 2015

Having trouble on an HP desktop here.