ActivityMap is tracking PII information from the page

Question

Hello Experts,

Hope you are doing well!

We have come across a peculiar situation with ActivityMap. We are seeing that it's tracking PII information from the page, in our logged-in section, based on user clicks over the areas where such information exists. For instance, phone number, address, name etc. Launch is our TMS.

Has anyone experienced it? Need help in avoiding this functionality and a solution to discard PII information that was collected already.

Grateful to your guidance. Thank you.

Kishore Reddy

Pablo_Childe · Accepted Answer

Couple ways to do it...

https://www.ourpcgeek.com/how-to-disable-activity-map-in-adobe-launch/

Also your devs might be able to modify link labels to then pass either hashed output(depends on code structure) or as link above mentions make an exclude rule for critical pages to not capture activity map info.

GLTU

yuhuisg · Answer

You can also consider rewriting the Activity Map functions to remove PII before tracking. See https://experienceleague.adobe.com/docs/analytics/analyze/activity-map/link-tracking/activitymap-link-tracking-methodology.html?lang=en for code customisation examples.

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