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marion33678522
marion33678522
May 30, 2017
Solved

Activity Map Troubleshooting

  • May 30, 2017
  • 2 replies
  • 1288 views

Hello New Adobe Community forum ,


I'ml currently working on the client behaviour and would like to use the Activity map.
Unfortunatly for us, I was'nt able to see any Graphical Overlay with the number of clicks.
I installed the plugin from Adobe Analytics (via tools-> Activity), and after I connected myself to Adobe Analytics on the Activity map pop-up, nothing showed up ( no Graphical Overlay over any link) . Furthermore, It seems that I have the good AppMeasurement Version (1.6.4) so I don't know why it's not showing any results.


Cheers again !

Mario

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Best answer by Hyder_Ziaee

Hi Mario,

Try selecting a larger date range. Also, check if the data is being shown in the details tab.

Another check to do would be the reports. Are they showing data for ActivityMap?

If this doesn't work, try contacting Customer Care and they can guide on why it may not be working.

-Hyder

2 replies

Hyder_Ziaee
Adobe Employee
Hyder_ZiaeeAdobe EmployeeAccepted solution
Adobe Employee
May 31, 2017

Hi Mario,

Try selecting a larger date range. Also, check if the data is being shown in the details tab.

Another check to do would be the reports. Are they showing data for ActivityMap?

If this doesn't work, try contacting Customer Care and they can guide on why it may not be working.

-Hyder

marion33678522
marion33678522Author
May 31, 2017

Hello Hyder -

I just did that, nothing comes up on the graphical overlay.

Sill, I have some data on those reports! I think that I will contact the customer care.
It seams to me that the data comes from some pages but not the home page.

Cheers !

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