Activity Map Plug-in keeps signing in

[MinKow]

Hello I am having an issue on one of the sites where I try to use the activity map and after I input my login credentials, I am in a continuous loop of signing in over and over again and cannot access the activity map. What can I do to fix this?

[Jennifer_Dungan]

Did that issue start around the time when the Adobe Account changes happened (when Adobe split out accounts per organization and personal)? I wonder if they didn't account for that in the tool?

I actually haven't used the plugin for years.. I prefer to just look at the data in Workspace.

I seem to be having the same issue... I enabled the app and the login isn't sticking.

If you need the plugin, I would log a ticket with Client Care. If you are interested in tips and tricks in using the data from Activity Map from Workspace, let me know...

Good Luck.

[MinKow]

Thank you for the reply!

Right now the log in issue only happens for a certain page and I cannot figure out why. My issue is that I want to know clicks for a particular page but has many different sources of traffic. I just want clicks for a specific source of traffic on the page. There is an ID in the URL but I have difficulty because the page is always the same in the activity map page despite the various different IDs.

I was wondering if someone had the same issue I do or know of any workarounds.

[Jennifer_Dungan · Accepted solution]

Well, since I can't help with the plugin itself... let's see if I can help with a proxy report that you can use to get the data.

First off, I think the fact that your pageName not providing variations for the passed Id might be having a big affect, this probably also impacts the use of the plugin to...

To make sure I understand correctly, your page is something like domain.com/page?id=34 (the page id changes the content of the page, so 1 is different from 2, is different from 3, etc). And for the example, I am going to call the page name value "item" just to keep things slimple.

And are you trying to see where people entered this page? or what they clicked on while they were there?

Since I don't know your tracking, or your setup, I will try and keep this general...

To see clicks on that page, this is tricky if ALL pages are called "item", since there is no additional way to distinguish this (unless all your clicks also have s.tl calls on them, then the Activity Map tracking will be part of the onclick call, instead of the next page). I assume that you don't have that, because activity map reduces your server calls... 

Sadly, this means that all Activity Map Page values will be "item". But you can try to distinguish this through Activity Map Link or Activity Map Region but I assume that you likely don't have your regions well designated to be identifiable and readable.

If you are trying to see what people clicked on to come to your page, this you can actually blend the URL with Activity Map data (unless you are using s.tl calls....). Assuming you are using straight Activity Map, since the "click" info is passed on the page you landed on (rather than the page where the click was made), you can correlate any data collected on the "landing page" with Activity Map data to see what is driving people to that page..

You can use your URL (assuming you are tracking this in an eVar) and create a breakdown by any of your Activity Map Data.

I assume you are using default Activity Map, but you can add a lot more control to it to make it work better for you... while this isn't going to help you today, here is a great blog post to get you started

https://www.fullstackanalyst.io/blog/adobe-analytics/understanding-and-getting-the-most-out-of-activ...