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benku
benku
September 7, 2018
Solved

Accessing Older Data on Previous Data Platform

  • September 7, 2018
  • 2 replies
  • 1671 views

Hi there,

I was recently trying to access some data from a few years ago, and I'm getting a message that says "Data before 2017-11-01 is provided by a previous data platform". Does anyone know how I might be able to access this info? Is there a way to access this "previous data platform"?

Thanks!

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2 replies

A
AlthamAccepted solution
September 7, 2018

Checkout FAQ's in below pdf file. Hope it helps.

https://marketing.adobe.com/resources/help/en_US/analytics/whitepapers/data-retention-policy/adobe-analytics-data-retent…

Gigazelle
Adobe Employee
GigazelleAdobe Employee
Adobe Employee
September 13, 2018

This is referring to v15 processing vs. non-v15 processing. You should still see prior data (as long as it's within the data retention policy threshold), it just might act inconsistent if you perform advanced queries against it (like segmentation).

Terms & ConditionsAccessibility statement

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