Abandon Cart is it on session level

[AshwinC5I]

Hi could anyone help me answer this question 

Abandon Cart

# Visitors added items to their cart but did not complete the purchase.

Is abandon cart is on session level or it will be on the abandon cart till the user makes the purchase.

[Harveer_SinghGi1]

Hi @AshwinC5I ,

I believe you are talking about standard segment provided by Adobe,

If that is the case then looking at the definition of this segment you'll find it is visit/session level segment,

Cheers!

[Isha__Gupta · Accepted solution]

Hi @AshwinC5I ,

Adding to what @Harveer_SinghGi1 has mentioned, if you are looking to create a segment specific to your definition, you would have to create another segment and keep the container Visitor level.

Visit Level Segment - Implies that a visitor has added a product to the cart and has not purchased in same visit but will not account for visitors who have purchased the product in later visits.

Visitor Level - Implies incomplete conversions by visitor across all their visits.

I'd like to mention one caveat here, that a visitor level segment will account for users who have not completed the purchase on the same device/browser. As visitor metric in Adobe Analytics is specific to browser cookie, if a user adds a product on one device and completes on another device, the user will still be counted here.

Hope this helps!

Best,

Isha