AA payment method showing Unspecified but have transaction ID captured | Community
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vinc112
Level 2
October 9, 2023
Question

AA payment method showing Unspecified but have transaction ID captured

  • October 9, 2023
  • 1 reply
  • 2133 views

Hi,

 

We have implemented the Payment method using Adobe launch and it's capturing the payment methods like visa, master... and unspecified. When we drill down the analytics, under Unspecified there are transaction ID captured and we checked the payment gateway, the ID is mapped to visa/master etc. 

Question:

1) shouldn't be the payment method be captured correctly since transaction ID is captured? All the payment methods are captured based on the payment gateway setup.

2) is this got to do with Cookies disabled ? or privacy login ?

3) how can I resolve the unspecified issue?

 

AA example :

Payment method                     Revenue

1)Visa                                        300

    t123                                       200

    t234                                       100

2)Unspecified                             400

    t928                                        150

    t675                                         250

 

Thanks.

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1 reply

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
October 9, 2023

Payment Method isn't a standard dimension.. How are you capturing this information? Are you tracking this into a dimension on the payment complete? Are you using Classifications to map transaction ids to payment methods?

 

There could be many possible reasons, but you are going to help us first to understand what and how you are collecting this information so that we can offer suggestions for places to look at why you may be getting unspecified.

V
vinc112Author
Level 2
October 9, 2023

Hi @jennifer_dungan ,

 

We implemented by creating a Data element - data layer payment mode, then used the mapping table to link the payment mode. The passing of the payment mode worked through the implementation with the rules set upon payment confirmation is made. We have the visa, mastercard etc payment mode but Unspecific pops up and when we add a dimension "transaction id" it shows the id and we also checked the payment, it went through was visa, mastercard etc.

 

Thanks

    V
    vinc112Author
    Level 2
    October 10, 2023

    Based on what you've shown, it looks like this affects users who browse your website on a mobile device only. Perhaps something has been programmed wrongly in the mobile version of the website such that the payment method isn't being set properly in the data layer.

    That could certainly happen. I've had experience with payment gateways that work differently in desktop vs mobile, and the developers had to be aware of the differences to get the required tracking data, including the payment method.

    This could be something for you to look into with your developers.

    I don't think it's a case of tracking being blocked, otherwise you wouldn't get any data at all from mobile.


    Hi @yuhuisg ,

     

    Apologies, there is also desktop populated in the Unspecified results, but is lower.

     


    Thanks.

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