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pwolly-cr
pwolly-cr
Level 2
April 14, 2023
Solved

30% Download Stuck in Workspace

  • April 14, 2023
  • 2 replies
  • 587 views

Hi, has anyone had the issue of the download stuck at 30% in Workspace?

 

When I click "Download Items as CSV (Segments)", the download starts but once it gets to 30%, nothing happens and the download never finishes.  Thanks.

 

-Peter

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Best answer by Krishna_Musku

Are you trying to download a project in workspace as csv file? or something different? Can you point me where you downloading items as csv for segments?

2 replies

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
April 14, 2023

I don't use this function much, so I can't say I have experienced this issue... However, are you familiar with using your browser's console and network panels?

 

If so, you could check to see if any errors (like timeouts) are being seen by the browser that might explain the download getting stuck?

 

Unfortunately, I think this may require a client care ticket.. they can see what is happening on the server side, and attempt to re-produce the issue (which is something us in the community can't do).

 

Also, did the issue just start today? Maybe try again in a few days and see if that makes a difference... 

 

Good Luck

Krishna_Musku
Community Advisor
Krishna_MuskuCommunity AdvisorAccepted solution
Community Advisor
April 18, 2023

Are you trying to download a project in workspace as csv file? or something different? Can you point me where you downloading items as csv for segments?

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