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Timeout

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Level 4

31-10-2014

Please stop making me log back in after a few minutes of inactivity.

2 Comments

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Employee

31-10-2014

Apologies for the inconvenience! Hmmmmm. The SiteCatalyst-imposed timeout under normal circumstances is two hours. Possible that your IP address is changing? If your IP address changes, we log you out as a security precaution. We have a whitelist that we can add your IP ranges to, which should prevent that security measure from taking effect. Customer Care should be able to help get that added. 

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Level 3

04-11-2014

It would be nice too if Sitecatalyst also rememebered the last report/page I was on. After a timeout it always sends me back to the homepage, which for me is the default dashboard.