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Standardized Onboarding Guide

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Level 1

2/12/19

Problem

  • I spend a good amount of time onboarding new Adobe Analytics end-users and have failed to develop a solid onboarding process. Adobe has done a good job of adding drop zone guides and tips, however, a lot of the valuable information is scattered throughout the Help and Reference section, YouTube, etc.

Hypothesis

  • I believe if Adobe developed a standardized onboarding Workspace project, including high-level starter (How To) projects, a data dictionary for standard metrics, quick links to tutorials, etc., I’d be able to streamline the onboarding process.  If I’m right, new end-users will not be overwhelmed with the tool, can self-serve at their own pace, and become more engaged through some sort of “gamification” method (i.e. tests to gain advanced access).
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