Mobile Browsers should not be classified as "None" in Browsers Report

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joe_was_taken

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joe_was_taken

joe_was_taken

28-07-2011

Today the "Browsers" report, classifies mobile devices as "None".

 

Displaying "None" even when a User-Agent is clearly captured, represents a confusing and misleading end-user experience.

 

If anything, this behavior only breeds mistrust of all reported data.

 

At a minimum, the "Browsers" report should behave similar to the "Browsers Type" report by presenting an "Other".

 

None should be reserved for the instances where the user-agent is unavailable, obscure, or otherwise not reasonably classifiable.

29 Comments

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David_Goodes

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David_Goodes

David_Goodes

29-07-2012

Couldn't agree more - in developing mobile sites that were functioning correctly for iOS / Android standard browsers, non-standard browsers (Firefox, Opera Mobile, Skyfire, Boat) had critical bugs.

 

Without specific numbers we do not know which to focus on, and cannot justify the effort to fix.

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ericmatisoff1

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ericmatisoff1

ericmatisoff1

09-08-2012

Definitely a much-needed request. You can easily pull Mobile Browser in Google Analytics...

 

In addition, the knowledge base has conflicting reports as to whether this is possible:

The Browsers report KB article says v15 provides mobile browser data but v14 doesn't. However, the truth is, neither does.

The Mobile KB article says mobile browser is inaccessible.

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Jeroen_Jaspar

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Jeroen_Jaspar

Jeroen_Jaspar

20-09-2012

I also talked with Clientcare about the difference between "Browser" and "Browser Type" report.

That all has to do with the "None" part.

You can correlate the "Browser" Report with "Mobile OS" and so have a complete list, but it isn't possible to do this with the "Browser" Type Report.

 

ClientCare responded: Currently this is working as we expect it to. 

This can be true, but I hope they take this Idea in next Release to make the two reports behave logical and not as strange as currently.

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danm84141867

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danm84141867

danm84141867

25-10-2012

Our Browser report shows "None" as one of the top browser in many of our report suites. When I break that "None" down by user agent string, I see that almost all of them are mobile browsers. Please update the list of user agent strings used in the Browser report to include mobile browsers.

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bl87461

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bl87461

bl87461

31-10-2012

I'm behind this.  Tablets and other mobile devices are moving towards becoming the primary computing device for a a significant number of people.

 

As a first step, taking the mobile browser out of the 'None' category is right, but we should also be looking to get more detail from the UA string or similar as well.

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benjamingaines2

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benjamingaines2

benjamingaines2

12-11-2012

This one is under consideration for a future release.

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michelletb

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michelletb

michelletb

26-11-2012

Please fix.  Not having this correct under-represents Safari as a browser in a big way. 

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Melissa_Kavanag

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Melissa_Kavanag

Melissa_Kavanag

20-01-2013

Yes, I have numerous questions from users on this report because of the "none" category. I would be nice to just have it say "mobile."

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hangt3385890

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hangt3385890

hangt3385890

31-01-2013

totally in need of #1 being available as soon as possible please!!!

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alex_stucky

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alex_stucky

alex_stucky

06-02-2013

As user behavior shifts to mobile, it becomes ever more important to collect Mobile Browser.  SiteCatalyst does not collect Mobile Browser currently, and I would like to see that changed.  Why not collect this data?