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jl_detroit0
jl_detroit0
Level 2
April 21, 2011
Declined

Have chat windows blink when help agent is chatting

  • April 21, 2011
  • 2 replies
  • 1479 views

Unless I am staring at the chat screen I continue to "lose" the help agent. If the icon in the nav bar could blink when the chat agent has reponded, that would be extremely helpful and there would be far fewer chats timing out!

    2 replies

    A
    AndreasDi1
    Level 7
    April 27, 2011

    Would that help?

    http://ideas.omniture.com/t5/Adobe-Idea-Exchange-for-Omniture/enable-beep-for-new-messages -in-CC-chat-if-window-is-not-focused/idi-p/1118

    benjamingaines2
    Adobe Employee
    benjamingaines2Adobe Employee
    Adobe Employee
    April 27, 2011
    As mentioned in the idea that Andreas referenced, we are working with our chat vendor on this. Unfortunately, we do not have direct control over the chat platform. Because it is not something that our Product Management team can directly affect, I am going to mark this idea as "Reviewed."
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