Stuck in a loop when trying to log in

Hello,

Can you try purging your cookies and cache data for any domain with Adobe.com?  Then try logging in again with your Adobe ID.

Thanks,

Andrew

I still have the problem that I come into the loop while accessing experience cloud with Firefox, and I get into the loop when accessing admin console in Chrome. Very weird behaviour, however we were not able to resolve it and I have to switch between browsers each time. Not a browser issue, as it happens on different machines. Seems to be related to my account (which is a very old one).

Would someone please explain how they "got their account reset internally"?  I'm an admin, and I don't see anywhere where I can just "reset" someone now that we're using the Admin Console.  Aside from deleting someone and creating a new account, I don't see another option.

I know this is an older thread, but I did want to share some things I've learned along the way related to this issue:

• Make sure the user is NOT using any iteration of MS Internet Explorer, including Edge.  IE does not play well with Adobe Analytics, so I would highly recommend using Chrome, Firefox, or Safari.
• "Resetting" someone in the Admin Console sounds different than the actual procedure.
  • When it was possible to manage users in Adobe Analytics itself, an Admin could go into User Management, reset the user's password, and then make sure an e-mail was sent to the user when the Admin saved their profile.
  • Today's process is NOT intuitive.  If you need to "RESET" a user having issues logging in or they have lost their email invitation, do the following:
    • Log into the Admin Console and click the USERS link.
    • From there, search for the user you need to reset.
    • Place a checkmark next to the user and then click the button to Remove User.
    • Confirm the user's deletion.
    • From this point, create the user again like you would a brand new user and assign them to the appropriate Product Profiles they need.
    • The user should receive a new welcome email (which will likely go to spam).
    • Unless your organization uses Federated IDs*, your user will need to set up an Adobe ID with a login ID that matches the email address you used to create their account.
    • If the user still encounters the looping issue, I would then recommend submitting a ticket to Customer Care and coordinate with your organizations technical support group if necessary.

*For Federated IDs (Enterprise Login), I recommend working with your CSM/TAM/Adobe Consultant to ensure proper setup.