Product Updates

Details The features in this release focus on Experience Manager Assets and Cloud Service innovations and include the following: AEM Assets: New Pricing and packaging for AEM Assets with Assets Ultimate & Asset Prime AEM Cloud Service: Forward logs to more destinations Pipeline-free URL redirects for business users ​ RDEs support Config Pipeline YAMLs​ Interactive AEM Developer Console Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2024.10.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

Important Notes: No Disruption to Current Work: Your existing email editor will continue to work as usual. The new editor will run in parallel with the existing editor New Editor Requires IMS Migration: To access the new editor, your Marketo Engage instance needs to be migrated to Adobe IMS (Identity Management System). Old and New Editors are Separate: Emails created in the old editor will remain there. To use the new editor's features, you'll need to create new emails or import existing ones. For leveraging GenAI capabilities, you need to sign the new GenAI terms. If you haven't done already please reach out to your account manager requesting these terms. Till these terms are not signed GenAI features will not be enabled on your instance. Here is Part-2: https://nation.marketo.com/t5/product-blogs/more-updates-new-email-editor-for-marketo-engage-is-now-live/ba-p/354991 Here are updates about permissions: https://nation.marketo.com/t5/latest-product-innovations/product-updates-granular-permissions-to-new-email-designer/ba-p/357057   Hello Nation,   Let's discuss the new email editor that we are bringing into Marketo Engage and some its key features. Watch the 5-minute voiceover or read a summary below!     New experience for Email With new editor you can simply drag and drop components, add different content types (like image, text, buttons, HTML etc). Select any section and edit inline for quick updates   Style your content with no code  Modify the look and feel of any section through the Styles tab. For example, adjust a button’s colors, padding, and font with just a few clicks.   OOTB Templates You can start creating a new email by starting from scratch or importing HTML or select from out of the box templates or pre-created templates   Leverage GenAI to ideate and generate email content No more writer's block! we bring the power of GenAI right inside the editor that can help you generate content variation based on your needs. Provide instructions of target persona, communication strategy (eg: FOMO, Social Proof, Urgent etc) and more   Generate images for your email content with Adobe's own proprietary model FireFly:   Generate several variations of your email subject line as per your needs/campaign   Accessing the new editor Once launched, you can access the new email editor from the navigation that highlights all the emails and email templates created from new editor separately   What more? The new email editor also comes with several advanced features to elevate your email campaigns: Content Locking: Protect specific sections of your emails from being accidentally edited. Personalization with Tokens: Deliver personalized experiences at scale. Conditional Content: Add dynamic content based on recipient attributes. Reusable Fragments: Save time by creating reusable email blocks.   In case you missed the previous videos and other resources on the Email Designer, you can check them out below:   [More Updates] New Email Designer is Now Live! Step by Step Tutorial: Try the New AI-Powered Email Designer in Adobe Marketo Engage [FAQ] Consolidated Questions for the Email Designer   Note: To access the new editor, your Marketo Engage instance needs to be migrated to Adobe IMS (Identity Management System). Follow this blog link to learn how to get your instance migrated as soon as possible.

In today’s data-driven landscape, having the right metrics at your fingertips is essential for making timely decisions and optimizing operations. The new CRM Sync Dashboard feature in Marketo offers invaluable insights for B2B companies seeking to streamline data flows between Salesforce CRM and Marketo Engage. Here's a look at how this feature can make a tangible impact, who benefits from it, and how it aligns with future innovations. Core Value: Real-Time Sync Health for IT Admins For IT admins, real-time visibility into sync performance is invaluable. As a Marketo IT Admin, you want to track the sync backlog and throughput metrics to respond swiftly to issues and optimize data management during peak CRM updates. This feature was designed specifically to meet this need.  Key Features of CRM Sync DashboardSync Backlog Trend:This feature provides a visual overview of changes in sync backlogs over a five-day period. Each 4-hour interval is displayed on a graph, making it easy for IT admins to identify trends, understand peak sync hours, and detect potential issues. This data helps manage Salesforce-Marketo syncs, especially during high-traffic periods.Sync Throughput and Backlog by Object Type:The throughput and backlog status are broken down for each object type, such as Lead, Contact, Account, Opportunity, Campaign, and Custom Objects. Updated every 15 minutes, these statistics enable real-time monitoring of sync performance, ensuring that key data flows seamlessly between platforms. Real-World Use Case: Improving CRM-Marketing Sync EfficiencyImagine a B2B company running a high-profile email campaign with a critical deadline. As the marketing team gears up, they realize that certain CRM updates expected from Salesforce are delayed, affecting their campaign audience. The marketer promptly contacts the IT Admin, responsible for overseeing CRM sync processes, to investigate. With the CRM Sync Dashboard, the IT Admin can immediately diagnose whether a sync backlog or a recent surge in CRM activity is causing delays.By reviewing the average sync rates and performance metrics, the IT Admin identifies the root cause of the delay and can make ongoing adjustments to your sync humming. This might involve syncing only high-priority records or scheduling larger data transfers during off-peak hours to ensure future updates proceed smoothly. Thanks to this proactive approach, the campaign is back on track, and the company minimizes potential delays in marketing outreach.For more insights on maximizing the sync performance and troubleshooting sync delays, check out this troubleshooting guide. Provisioning: How Customers Access CRM Sync DashboardThe Salesforce Sync Dashboard feature is available to Marketo customers who perform native syncs with Salesforce. For SFDC-native environments, no additional steps are required—these insights are automatically integrated for immediate use, making it easy to monitor sync performance with minimal setup. For those interested, it can be found in the Adobe Experience League documentation here for setup and detailed usage instructions In SummarySalesforce Sync Dashboard provides a real-time solution for IT Admins and Marketing Ops teams to monitor, analyze, and optimize data syncs between Salesforce and Marketo. This feature stands to significantly enhance CRM sync management, ensuring that CRM data delays don’t hold up critical marketing campaigns. As future enhancements make this tool even smarter, Salesforce Sync Dashboard is set to become an indispensable resource in every data-driven B2B toolkit.  Have you tried out the dashboard? Let us know in the comments how you've used it! We'd love to hear from you and see your blog ideas in the thread below!

 Hi everyone, remember that huge release that went out for Federated Audience Composition in July?!!  Well, we have some enhancements to let you know about!Federated Audience Composition continuously delivers new features, enhancements to existing features, and bug fixes including:CompatibilityWith this new release, Federated Audience Composition is now compatible with the systems listed below.Databricks supportYou can now establish connections to Databricks databases through Federated Audience Composition. Learn moreSupport for secure access to Snowflake through AWS PrivateLinkSecure access to your external Snowflake data warehouse through private link is now supported. Note that your Snowflake account must be hosted on Amazon Web Services (AWS) and located in the same region as your Federated Audience Composition environment. Please contact your Adobe representative for assistance in setting up secure access to your Snowflake account. Learn moreAmazon Redshift Serverless supportWith this new release, Federated Audience Composition supports Amazon Redshift Serverless.ImprovementsThis release comes with the improvements listed below.Refresh existing schemasWhen a column is created, modified or deleted in a federated database, you can now detect and apply the changes by clicking on the Refresh schema button in the corresponding schema. Learn moreAssociate a data model with a new compositionWhen creating a composition, you can now select the data model to associate to it. With this new option, the configuration of your activities is easier as only tables of the associated data model are available. Learn moreCheck out the release notes here for more details!

Hello AJO Community!  We’re excited to launch a playground experience where you can try the new AI Assistant Content Accelerator. This is your chance to get hands-on with AI-powered content creation, explore personalization features, and see how it can streamline your workflow in Adobe Journey Optimizer.   Ready to Play?Jump into the AI Assistant Content Accelerator app to explore, experiment, and experience the future of content optimization!   In case you have any related questions or feedback, then feel free to reach out through the below comment section.  

October' 24 release Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Email Content Locking: Journey Optimizer now allows you to lock content in email templates, either by locking the entire template or specific structures and component. This allows you to prevent unintentional edits or deletions, giving you greater control over template customization, and improving the efficiency and reliability of your email campaigns. Code-based experiences in journeys: With the Code-based experience channel, Adobe Journey Optimizer allows you to do advanced personalization and testing for any of your inbound properties, enabling seamless delivery of tailored experiences across diverse touchpoints such as web apps, mobile apps, desktop apps, video consoles, TV connected devices, smart TVs, kiosks, ATMs, IoT devices, and more. The Code-based experience channel is now available in the journey canvas. Web experiences in journeys: With the Web channel, Adobe Journey Optimizer allows you to personalize the web experience you deliver to your customers through inbound web journeys. The Web channel is now available in the journey canvas. Movable Ink and Adobe Journey Optimizer integration: You can now integrate Movable Ink Da Vinci and Adobe Journey Optimizer. With this new integration you can: Leverage powerful capabilities in Movable Ink's Da Vinci product to assemble and personalize email variations for batch campaigns Accelerate practitioner workflows for Journey Optimizer customers using Da Vinci for authoring and Adobe Journey Optimizer for optimization and delivery Optimize Da Vinci models with Adobe data. Email configuration personalization (General Availability): For increased flexibility and control over your email settings, you can define dynamic subdomains and personalized header parameters when creating email channel configurations. Approvals in journeys and campaigns (General availability): With approval policies, you can now set up an approval process within Journey Optimizer that allows marketing teams to ensure campaigns and journeys are reviewed and signed off by the appropriate stakeholders before they go live. Content experimentation in journeys (General Availability): Already available in campaigns, Adobe Journey Optimizer now supports experiments in journeys. Experiments are randomized trials, which in the context of online testing, means that you expose some randomly selected users to a given variation of a message, and another randomly selected set of users to some other variation or treatment. After exposure, you can then measure the outcome metrics you are interested in, such as opens of emails, subscriptions, or purchases. Updated reporting experience (General availability): Journey Optimizer reporting is now generally available (GA) and comes with an improved interoperability with Customer Journey Analytics capabilities, standardizing reporting across both platforms and improving data consistency and reliability. This seamless integration between Journey Optimizer and Customer Journey Analytics provides a clearer view of performance metrics, enabling users to make more informed decisions. With General Availability, four new features are introduced: the ability to create simple metrics, create and publish audiences, ask ad-hoc questions using Insight Builder, and schedule reports to be automatically emailed to key recipients.   Please find the detailed information around the new capabilities here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.

Adobe Real-Time CDP Monthly Global Releases September 2024Here is a summary of the Real-Time CDP product releases. Click on the many Experience League documentation links of each feature or review the release notes: Adobe Experience Platform Release Notes (updates coincide with monthly release). Destination Workflow Enhancements - Available for all Real-Time CDP tiers including B2B, B2C and B2P customers in Prime and Ultimate editions.Destinations are pre-built integrations with destination platforms that allow for the seamless activation of data from Adobe Experience Platform. You can use destinations to activate your known and unknown data for cross-channel marketing campaigns, email campaigns, targeted advertising, and many other use cases.New or updated functionality includes:Destination Activations - Mapping Field Drag & Drop  -  You can now change the order of the columns in your CSV exports by dragging and dropping the mapping fields in the mapping step. The order of the mapped fields in the UI reflects in the order of the columns in the exported CSV file, from top to bottom, with the top row being the leftmost column in the CSV file.Default Schedule Pre-Selection in Activation Workflow -  Experience Platform now automatically sets a default schedule for each file export. See the documentation on scheduling audience exports to learn how to modify the default schedule. Destinations UI - Bulk Edit Schedule on Activations Data Screen -  You can now edit the activation schedule for multiple audiences in bulk, from the Activation data page. Destinations UI - Bulk Export ‘File Now’ on Details Page - You can now export audiences in bulk to batch destinations, through the export files on-demand functionality. Feature Enhancement Name: Bulk Audience Removal - You can now select and remove multiple audiences and datasets from destination activation flows. See the destination details and dataset export documentation for more details. Feature Enhancement Name: Bulk Dataset Removal - You can now select and remove multiple audiences and datasets from destination activation flows. See the destination details and dataset export documentation for more details. Bulk Edit Filename on Scheduling Step - The option to edit the names of multiple exported files directly from the scheduling step of the audience activation workflow is now available to all customers.  Updated Source Connectors – Available in all editions however only in Ultimate tier.Google Big Query Customers can now connect to their Google Big Query instance using service account authentication.Snowflake StreamingUse the Snowflake Streaming source to ingest streaming data from your Snowflake database to Experience Platform. Encrypted Data Ingestion – UI Support – Available for all Real-Time CDP tiers including B2B, B2C and B2P customers in Prime and Ultimate editions.Ingest encrypted data files and folders to Adobe Experience Platform using cloud storage batch sources. The supported asymmetric encryption mechanisms are PGP and GPG.Use Case: As a data engineer, I can ingest encrypted data into Adobe Experience Platform to comply with data security protocols. Relationship Viewer & Creation Flow – Available for all Real-Time CDP tiers including B2B, B2C and B2P customers in Prime and Ultimate editions.User-friendly and intuitive new relationship creation experience including relationship viewer to review all relationships in a single and comprehensive view.Use Case: As a Data Architect, I want to create and view the relationships across schemas in the Adobe Experience Platform. Total Data Volume Metric  – Available for all Real-Time CDP tiers including B2B, B2C and B2P customers in Prime and Ultimate editions.This will simplify the process of staying in compliance with license entitlement metrics. We’ve often heard from customers that they find Average Profile Richness difficult to understand and manage against. With this change, customers will be able to better understand and manage their licensed usage of the Real-Time Customer Profile.Use Case: As a business persona, I want to easily understand my profile entitlements and usage so that I can better manage against them.

Adobe is migrating all Marketo Engage subscriptions and users to the Adobe Identity Management System (IMS). Read through this blog to understand what Adobe IMS is, why it’s important to migrate, what the typical timeline for migration is, and what resources are available to support you in your migration journey.   What is Adobe IMS migration?   Adobe is enhancing how you manage your Adobe Marketo Engage subscriptions and users, bringing increased productivity to you and your organization. By migrating to the Adobe IMS, your Marketo Engage instance will now be on the Adobe Experience Cloud Interface, sharing the same navigation look and feel of Adobe Experience Cloud applications and services.   Why are we asking customers to migrate to Adobe IMS?   Adobe is continually investing in its IMS architecture as part of its broader Experience Cloud vision. Moving to Adobe IMS ensures that Marketo customers are aligned with future developments and can benefit from upcoming innovations like AI-powered marketing insights and deeper data integrations.   Additionally, by migrating to Adobe IMS, you can: Unlock new features and innovations within Marketo Engage, such as the new Email Designer and the new Landing Page and Forms Designers. Expand your strategy to support buying groups. Have one convenient place and a consistent user experience when signing on to Creative Cloud, Experience Cloud, and Document Cloud apps. Get improved security and authentication by accessing Adobe standardized processes. Utilize Adobe Privacy Service, which is only available when on Admin console. To deliver better customer experiences, you must collect and store your customers’ personal data. When using this data, it is important to understand and respect your customers’ privacy. New legal and organizational regulations are giving users the right to access or delete their personal data from your data stores upon request. Access one central place for support, community, and training resources.   When did we start the Adobe IMS migration?   All new Adobe Marketo Engage subscriptions (July 31, 2023 or later) come integrated with the Adobe IMS. Existing Marketo Engage subscriptions are currently being migrated to the Adobe IMS upon any sales event, which includes renewals, re-contracting events, and/or addendums. Migrations outside of a sales event are now supported as of October 2024.   Typical migration timeline   Typical user migrations occur 30 days after a subscription migration to Admin console.   There are two strategies: Self-service migration – Marketo Engage admin has steps to take. Our ask is that they get it done in 30 days, but time will vary based on each Marketo Engage admin. Auto-migration – Typically complete on their user migration day (within a couple hours).   Here’s a general timeline of what you can expect:   How to reach out for help   If you have questions or concerns related to Marketo IMS Migration: Pre- User Migration: file support cases on Marketing Nation Community (https://nation.marketo.com/t5/support/ct-p/Support) or email customercare@marketo.com  Post- User Migration: file support cases on Marketing Nation Community (https://nation.marketo.com/t5/support/ct-p/Support) or email customercare@marketo.com  Post- Support Migration Completion: Product Support Administrator can file cases via Experience League Support portal.   If you have Ultimate Success, you will have access to Admin Console Migration White Glove Service. Please reach out to your TAM for more information.   Resources   Understanding Marketo Subscription and User Migration to the Adobe Admin Console Pre-Migration Checklist for Marketo Engage Administrators Marketo User Migration Tools for Migrating to Adobe Identity Marketo Engage Support Migration Adobe Customer Support Experience Privacy Service FAQ

Overview   This Dashboard will provide a view into a customer’s overall average weekly Activity Usage over a 52-week time period. Daily Activity data is aggregated into weekly buckets and presented in an easy to ready bar chart. A custom date range selection will be added in future releases.       It will also provide the ability to hover over a specific week and display a popup text to show the actual count of Activities that specific week.         Average weekly Activities are a good indicator of how much marketing that is being performed as it represents Activity Types which are counted on actions taken against a Marketing Event. Some examples are when a Lead opens an email or clicks on a landing page link or enters data in a Form. There are other Activity Types that are generated systematically for example when a Trigger Campaign is executed with a flow step to send a Lead to a CRM.   Benefit   Having a view into Activity counts is valuable when analyzing and projecting overall Lead growth over time. This helps determine when and if higher Product levels should be planned in the future or if any fine tuning would be beneficial to ensure optimum levels of performance.   Availability   Availability of this new feature is planned for early Q1 2025 and additional details will be provided in up and coming release notes. As this is the first release of this feature, there will be other improvements search using a date range and providing usage limits to be added shortly after the initial release.   Accessibility   This Dashboard will be accessible in a newer  Admin Panel under a link labeled Product Usage Dashboards. More to come on this as we get closer to the release.

CRM Synch Stats Dashboard   I’m happy to share a long-anticipated feature that be made available to our valued customer who use our Native Marketo CRM Synch Connector. It’s a new dashboard that provides key statistics on CRM synch data over a period of time.   Key Features This dashboard provides a host of key data points to Admins as noted below: See hourly synch volumes of all objects over the last hour. Details on the actual count of objects in the backlog with estimated backlog processing time. View the backlog the status and see which objects synch volume is normal or growing. Timestamp as to when the volume was established, and when the next fetch time will be. Ability to manually refresh the data to provide the most up to date view.         The Backlog Trend tab provides a graphical view of the synch volumes over the last 5 days.   Every object that is enabled for CRM Synch can be tracked within this dashboard. Backlog data is updated every hour, and average records synched along with estimated times are calculated every 15 minutes.         Accessibility These new views will be accessible in the Admin section of the UI under the Integrations tab and part of the Salesforce Management menu where new tabs have been created. As its part of the Admin functionality, it is only available to the Admin Role.           Other Features in Next Release Users will receive Notifications (where) when backlog starts to grow over normal synch rates. Notifications will contain a link to a best practices guide to follow which will provide guidance on how to best manage your CRM Synch integration for optimum performance and reduced synch failures.   Availability This targeted release date of this dashboard is planned for the end of October for all customers.  

Product Roadmap Q4 2024 Summary I would like to share with the community some highlights of what innovations are in Q4 2024 Roadmap, and up next in the Q1 2025 Roadmap for Adobe Marketo Engage. The main themes are AI Powered functionality, as well as Content and Journeys.   Whats Part of the Q4 Roadmap In-App CRM Sync Stats for Existing CRM Connector Improved CRM Sync User Experience​ with key data stats View synch stats and through-put rates - Customers will now be able to view their CRM sync stats and throughput rates average thresholds in App as a self-service UI​ Increase Visibility - Creates an improved user experience and increased customer satisfaction by providing this level of visibility instead of contacting support​ Notifications - Provides notifications to users when throughput exceeds average thresholds Scale and Reliability - Improved scale and reliability by enabling cloud-based, incremental CRM sync for customers starting in Q1 2025​     Enhanced Agent Box Live Agent Chat Optimize engagement rate by updating profiles in Agent Inbox​ Complete Lead profiles - Now live chat agents can see complete profile of the lead while having conversation with web visitors​ Update Lead or attributes - Enable live chat agents to update lead or company attribute values based on the conversations​ Near real-time push to Marketo Engage - Captured profile information is pushed into Marketo in near real time​   Conversation Scoring Optimize engagement rate​ Score Conversations - Enable live chat agents to score a conversation which represents how valuable a conversation is​ Target and Personalize - Use this score in Marketo to target, personalize next marketing touchpoints​     Interactive Webinars Tokenization Increase productivity and achieve personalization by using webinar-specific metadata tokens for your emails and landing pages Create personalized emails and landing pages - Tokens made available for webinar title, webinar duration, webinar start time, webinar end time, webinar time zone, webinar description, and so on for webinar invitation solicitation and webinar registration confirmation emails and landing pages. Post-events emails - Tokens such as Recording URL can be made available to convey On-Demand webinars through post-event Thank You/Miss You emails as well as landing pages. Continuous Profile Synch from Real-Time CDP B2B or B2P Edition Synchronize your marketing data between Marketo Engage and the Adobe Experience Platform.​ Synchronization - Synchronize data from any person audience from AEP to Marketo Engage ​ Mapping - Map as many or as few Person Profile Attributes from AEP Profiles to Marketo Person Records as needed ​ Near Real-Time streaming - Stream new people and profile updates in near real time to Marketo Engage​ Interactive Webinars Registration Enhancements in Dashboard Access power registration insights in Engagement Dashboard to derive interested companies and leads Lead level registration details - Provides registration details at lead level to get a sense of the Company, Title and Industry of the attendee to decide on which leads to prioritize based on their engagement and firmographics​ Top Companies Represented - Obtain list of companies with highest attendee representation so that you know which accounts to focus on​ Targeted Topics - Derive insights regarding the accounts more interested in a particular topic and target those in your next webinar to penetrate the account with products of interest​.   Up Next In Q1 2025 New Email Designer Reimagined email designer in Marketo Engage that leverages AI Assistant​. Generate Email Copy - Use AI Assistant to accelerate email authoring in Marketo Engage and improve response rates with personalized email copy that leverages existing assets, prompts, and Adobe’s Generative Experience Models Nurture Leads and boost Conversions - Personalize emails to better nurture leads and boost conversions​     Adobe Experience Manager (AEM) Assets Connector New email designer in Marketo Engage integrates with AEM Assets​. Personalize Emails - Pick assets from Design Studio OR Adobe Experience Manager Assets​ Create Tailored Content - Provide tailored content using Adobe Firefly images brought via Adobe Experience Manager Assets​ Landing Pages & Forms New Authoring Experience Get higher content velocity​, increase usability and time savings WYSIWYG Experience - Generate Landing Pages using an advanced authoring experience in a WYSIWYG (“what you see is what you get”) way​ Revamped UI - Create and deploy forms on landing pages, built using a revamped & modern user interface & experience ​ Out of Box Templates - Get out of the box B2B Landing page templates for faster landing page generations​   New CRM Connector Version New version built on a modernized tech stack.​ Scalability - Built for scalability with more throughput to handle larger volume of data synchronization​ Efficiency - Reduced synch errors, resulting in less manual work re-processing synchs. Cloud migration and containerization - New services to run on cloud and not backend servers​ Additional Tiers of Service – Ability to provide additional Tiers of service for larger higher volume customers Self Service Product Usage & Monitoring Dashboards Tools for Subscription management​ and key performance stats Self Service Dashboards - Self-service Product Usage dashboards that provide up to date data on weekly Activity usage over time, thresholds, and limits Drill-Down Views - Views into average weekly Activity consumption with data values changes; hover-over capability to show individual weekly consumption​   Interactive Webinars Gen AI Beta Experience the transformative power of Gen-AI with summary, chapterization and FAQ for the video recordings generated post the webinars have been delivered. Chapterization to summarize to categorize webinar experience into meaningful relevant sections. A summary of the webinar recording transcript thru Gen-AI capabilities Ability to add these to landing pages to attract more page views.     Generate Conversation Responses: In-the-moment Responses Generate new responses in the moment, bound by content filters, to further scale conversational experiences based on trusted sources.   Content Filters - Continue to maintain full control of your chatbot by arming it with content filters and excluded topics, creating a very trusted experience for web visitors​ Insights and analytics - Unlock insights and analytics to easily identify most common questions, reveal key topics of interests, and understand the most engaging content for web visitors​ Personalized GenAI greetings - Drive even more chatbot engagement with personalized GenAI greetings​ Dynamic Chat and Demandbase Integration Expand your web visitor targeting with a native 3rd-party integration with Demandbase ​ Activate Demandbase in Dynamic Chat Activate your Demandbase integration in Dynamic Chat​ Leverage Demandbase attributes to target and personalize conversations​ Enable live chat agents to see visitor profile populated with Demandbase attributes and values Additional Customer Requests Set to Affect link Button in Smart List tab - In addition to having ”Set to affect around…” link in the Smart Campaign Schedule tab - also access button in the Smart List tab to quickly view approximately how many people would be affected if the Smart Campaign were to run.​ Disable Archived Smart Campaigns - Disable all Smart Campaigns that are moved to Archived folders to avoid disrupting marketing efforts.​ Update program channel via API - Programmatically update a program’s channel via a RESTful API call.​  

Details The features in this release focus on Experience Manager Assets and Cloud Service innovations and include the following: AEM Assets: Asset Selector Enhancement to Support Collections​ Assets Content Hub - support DRM (expired and licensed assets)​ AEM Cloud Service: Cloud Manager Support for Edge Delivery​ Edge Side Includes (ESI)​ Basic Authentication​ Interactive AEM Developer Console Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2024.9.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

Hi there! Could a few task owners please provide feedback on these two usability tests?  It will only take a few minutes.  Your input is greatly appreciated.  Finding Project InformationFinding Completed WorkLinks have been removed. Thanks for your participation!

Hello Adobe Analytics/Activity Map Users,   The Activity Map v3 extension is now available. It is released September 2024.   Take a look at the Current Adobe Analytics release notes here: https://experienceleague.adobe.com/en/docs/analytics/release-notes/latest?lang=en   To download the Activity Map v3 extension, Navigate to Tools > Activity Map > Download Activity Map

September 2024 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Content Cards for mobile apps and websites: Content cards are a new digital messaging feature in Adobe Journey Optimizer that delivers personalized and engaging content directly within mobile apps and websites. Unlike traditional push notifications, Content Cards integrate seamlessly into the user interface, offering persistent, non-intrusive updates that enhance user interaction and experience. This feature enables marketers to present relevant, rich media content to users, driving higher engagement and ensuring important messages are seen without disrupting the user journey. Approvals in journeys and campaigns (Limited Availability): With approval policies, you can now set up an approval process within Journey Optimizer that allows marketing teams to ensure campaigns and journeys are reviewed and signed off by the appropriate stakeholders before they go live. Approval policies are currently only available for a set of organizations (Limited Availability). To gain access, contact your Adobe representative. Global Exit Criteria in journeys: Now you define exit criteria at a journey level. By adding exit criteria, you make the profiles exit the journey as soon as an event happen (eg: Purchase) or they qualify for an audience. This will prevent the user from getting any further communications from the journey. AI Assistant Content Accelerator: Once you have created and personalized your message, take your content to the next level with the AI Assistant in Journey Optimizer for Content Acceleration. You can now use the AI assistant to optimize your message's impact by experimenting with different main titles, and images. Each variant is managed as a unique Treatment, to measure and compare which title effectively generates more clicks. Guided Channel Setup: Guided Channel Setup enables you to automate and validate channel setup in a unified experience, speeding up the process of getting started with Journey Optimizer. This new guided setup streamlines rapid channel configuration, ensuring all necessary resources are readily installed and working within Experience Platform, Journey Optimizer, and Data Collection. This enables marketing, product and data engineering teams to quickly begin with campaign and journey creation.   Please find the detailed information around the new capabilities here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.

Release 8.7.2 Sept, 2024   Check out the details about what's new, general improvements, fixes and compatibility updates in this latest Campaign v8 Release here: Release 8.7.2 New features New SMS sending connector - The SMS sending connector has been modernized and improved to enable transceiver mode SMPP connections, enable persistent SMPP connections, and ensure better compatibility for environments transitioning from Adobe Campaign Standard. A new SMS External account is now available for all new SMS implementations. Existing implementation are still supported, however recommendation is to move to this new modern and extended connector. Rich Push Notification (GA) - You can now send rich push notifications. Rich push notification is an enhanced form of mobile notification that goes beyond simple text messages by incorporating multimedia elements such as images, interactive buttons, or other rich media content. With this version, a set of templates for rich push notifications are now available for your iOS and Android apps. Branding - Branding options are now available for all channels, including SMS and Direct mail.   Please find the detailed information around the new capabilities and fixes here: Latest ReleasePlease Note: This release is in Limited Availability(LA). It is restricted to customers migrating from Adobe Campaign Standard to Adobe Campaign v8, and cannot be deployed on any other environment.   If you have any questions or feedback related to this release then please feel free to reach out through the below comment section.

Details The features in this release focus on AEM Assets & Dynamic Media, Forms, Sites, and Cloud Foundation innovations and include the following: Dynamic Media Composable Templates for 1:1 dynamic variations Forms GenAI Assistant Universal editor with new AEM content structure integration​ Manage the lifecycle of DV certificates & support for Edge Delivery Services via Cloud Manager Experience Audit Dashboard Improvements in Pipeline Performance Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2023.11.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

I’m happy to announce a that the current Native Marketo <-> SFDC CRM connector has a new update to the background synch which is now built on a modernized tech stack and will be available very soon.   What’s Changing Although the core functionality remains basically the same, this new version offers greater efficiencies in terms of speed and increased reliability. This version applies to the incremental ongoing background synch and not the initial bootstrap synch which is performed when customers initially setup and run the integration for the first time.   All standard entities like Lead, Contact, Account, Campaign Opportunity will be supported with this version. Other Salesforce entities like Custom Objects, Tasks, PMCF, Events and Activities are soon to follow in another up-and-coming release. Benefit As we know, bulk updates using Trigger Campaign Flow Steps have been a constant challenge triggering Salesforce platform errors like Lock Rows and CPU Timeout errors. With this new update, these errors should be greatly reduced and offer higher synch success rates overall. This particular functionality is part of the new version and will be made GA once its fully functional.   Some customers will experience immediate performance improvements upon transitioning over to the new version, possibly as much as 2-3x faster depending on their configuration and objects being synched.   Transition to the new version should be seamless to customers and do not require any migration or re-configuration of the current native connector or to field mappings. Scope This version only applies to Salesforce Integrations and does not include MS Dynamics at this time, but rest assured it is on the Roadmap and will be communicated to customers as soon as we have a firm timeframe. Documentation revisions are in progress to provide more details on the new version and will be published at the time of the rollout.   Timeframe I’m sure you’re all wondering when, so I’m happy to share that availability of the new version will be available to customers sometime in Q1 of 2025 and will be rolled out to customers incrementally. Update: The availability timeframe for this feature has now been changed to Q2 2025.    Multi-CRM Integration There are some customers who require a Multi-CRM integration with Marketo Engage as part of their overall marketing strategy. Adding an additional CRM source can be achieved using a 3rd party solution offered by Vertify. More information on this solution can be found here https://vertify.com/integrations/marketo/  

Workfront Admins, I want to hear from you!    Share your thoughts on Workfront Resource Management: challenges, successes, and tips. Your feedback will help shape programs to improve adoption and usage.    Book a 30-minute call with me to discuss your experience. I'm part of the customer adoption team, and your insights will inform my next programs.   **09/16/24 Update: All slots have been filled. Thanks for your interest and stay tuned for future feedback opportunities!   I'd love to hear from at least 10 Admins this month to make sure I'm heading in the right direction.    Drop a comment below if you have questions. Thanks so much for being willing to share your time and experience. 

Details The features in this release focus on Experience Manager Assets and Cloud Service innovations and include the following: AEM Assets:Content Credentials in AEM Assets​AI powered captions for video with Dynamic Media​Asset Selector Enhancements for Upload​ Cloud Manager:Self-serve configuration of customer-managed CDN credentials​CDN Purge​Traffic Filter Rules Alerts​ Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2023.11.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

Details The features in this release focus on Experience Manager Assets, Sites, and Cloud Foundation innovations: AEM Assets with Content Hub Dynamic Media with OpenAPI Capabilities Assets Selector enhancements - tags and expired assets Content Fragment Models in Content Fragment Admin Console Cloud Foundation - Adding Private Repositories in Cloud Manager Cloud Foundation - Content Restore Release Overview Video Watch the comprehensive release overview video to get an in-depth understanding of the enhancements brought by AEM 2023.11.0. Seed Q&A Please use this thread to ask questions related to this release. See all the Previous Releases here and Current Release Notes here.

August 2024 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Improved Channel Configurations: The current channel surface capabilities have been enhanced for a consistent approach across all channels. You can now define, manage, and reuse these configurations for any of your channels, including Web, In-app messaging, or Code-based experience. Channel surfaces are now renamed to Channel configurations You can attach one or multiple marketing actions to enforce consent and data governance policies Object level access control (OLAC) is now available for each channel configuration, allowing you to decide which of your users are allowed to create or use specific configurations For some channels, you can create channel configurations that target multiple platforms. An example here would be an In-app messaging channel configuration that can target a web page, an iOS app and an Android app. Marketo Engage Custom Action: You can now integrate Adobe Journey Optimizer with Adobe Marketo Engage to build your B2B use cases. From a journey, a new custom action allows you to ingest data into Marketo. Variables in Content Fragments: Fragment global variables enhance the existing fragment functionality to improve efficiency for content reusability & scripting use cases. Fragments can now use input variables and create output variables usable in campaign and journey content.  IP Warmup Workflow: If you are sending email on a brand new IP address, you can now easily perform IP warmup workflows directly from the user interface. Adobe Journey Optimizer offers a standardized and efficient way to warm up your IP addresses that follows the best practices for optimal deliverability.   Please find the detailed information around the new capabilities and improvements here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.

Release 24.2 - 2024 Summer Release Check out the improvements, issues fixed, and other changes that are part of this release here: Release 24.1 - 2024 Winter Release Improvements Migration to OAuth Server-to-Server credential: Starting this version, with the Service Account (JWT) credential being deprecated by Adobe, Campaign outbound integrations with Adobe solutions and apps now rely on OAuth Server-to-Server credential. Adobe will perform the JWT to OAuth migration for your outbound integrations, such as Campaign-Analytics integration or Experience Cloud Triggers integration. If you have implemented inbound integrations with Campaign, and if you are using Campaign APIs, you must migrate your Technical Account. Existing Service Account (JWT) credentials will stop working on January 27, 2025.   Detailed information about this release is available in the Release Notes   If you have any questions related to this release, please feel free to post them in the below comment section.

Thank you to everyone who reached out! No additional volunteers are needed at this time, but if you have a topic in mind you’d like to present on in the future, send us an email! WE NEED YOUR HELP! At one point, you were a brand new Workfront Admin. And likely, you learned the hard way when you accidentally deleted a report or a custom form/field or built quick-fix processes to solve a short term problem that had to be re-done. You thought to yourself, I wish I knew some of these things when I first started... so now is your chance to pass along those lessons learned. The Workfront Scale Customer Success team will be hosting a customer panel on Tuesday, October 29 at 8am PT / 11am ET on the topic of things I wish I knew as a first time Workfront admin / things I learned too late as a new Workfront admin and we need 1-2 more customers to join, as we already have one customer secured. If you are interested in participating and sharing your experience and expertise, please reach out to the team directly at csatscale@adobe.com. From a level of effort standpoint, it will likely be 2 hours max (1 hour for the actual panel + a 30 minute prep call + back and forth emails to finalize content).  Thank you! 

July 2024 release notes Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities SMS channel with any provider (Beta): You can now configure additional SMS providers within Journey Optimizer, in addition of the default providers Sinch, Infobip, and Twilio. Federated Audience Composition (Limited Availability): Federated Audience Composition is now available in Adobe Journey Optimizer. It allows enterprises to compose data for better utilization across various use cases. With this new approach, as a Adobe Real-Time Customer Data Platform and/or Adobe Journey Optimizer user, you can federate datasets directly from your existing data warehouse to build and enrich Adobe Experience Platform audiences and attributes all in one system.   Please find the detailed information around the new capabilities and improvements here: Latest Release   Feel free to reach out in case you have any questions and/or feedback through the below comment section.