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A
Anonymous
August 30, 2016
Question

Zoom for Marketo

  • August 30, 2016
  • 3 replies
  • 11447 views

So I have implemented zoom with the attached document...has anyone else done this? It seems like we are still having trouble with the registration transfer to Zoom from Marketo and vise versa. Any feedback?

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3 replies

A
Anonymous
January 26, 2017

What is the problem?

did you set up the Webhook? key and secret are correct?

give me some more information I might be able to help

A
Anonymous
February 9, 2017

Working on the same project at my company! So might possibly be able to help.

Ann_Latham
Ann_Latham
Level 2
April 29, 2017

I just set up the Zoom integration today, followed the directions from the same August 16 document that you referenced, and can't get the webhook to work. 

I assumed that the API Key was the Client ID from the Zoom Launchpoint service that I created. I tested the URL from the webhook used the Client ID with and without the dashes and neither worked.  I got an error message "{"error":{"code":200,"message":"Invalid api key or secret."}}".

On the Zoom side, I set up a webinar and it won't let me choose the smart campaigns or the custom object when trying to integrate Zoom to Marketo.  Overall, this is the worst integration I've seen between webinar providers and Marketo.

Can anyone help?

Rachit_Puri2
Rachit_Puri2
Level 5
May 1, 2017

Are you using the SOAP API or did you create a new API user and then used the REST API credentials?

Ann_Latham
Ann_Latham
Level 2
May 4, 2017

I set up a new REST service.  What I found was that the directions were pretty good, until the section about setting up the webhook.  Zoom instructs you to use the API Key and Secret, but there was no reference to these before.  They omitted the required step of turning on the API integration in Zoom and using the Zoom API Key and secret for the tokens used by the webhook.  Zoom Support quickly identified the issue and I was able to use the webhook and send registrants from my Marketo form to Zoom. 

The Response Mappings are another topic. There are no directions on how what fields you need from Zoom to send your own emails for reminders.  So far, I've only passed the join URL.  For now, I'm going to let Zoom send the registration confirmation and reminder emails.

Zoom Support is still trying to figure out why Zoom can't find the smart campaigns that would be used for sending attendee information and writing to the custom object (duration attended, questions asked, poll responses, etc.).  I'm hoping they will figure that out by 17th, when my first webinar is held.  Otherwise, I'll just upload csv files.

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