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A
Anonymous
October 7, 2013
Question

Recover Deleted email

  • October 7, 2013
  • 4 replies
  • 6249 views

Hi, 

I am attempting to recover a deleted email from MarketO. I have used that email in the past. I have the Activity ID, Mailing ID, Step ID, Campaign Run ID for that particular step I used to send that email. 

Could you please help? 

Thanks,

Naveen

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4 replies

Chris_Willis1
Adobe Champion
Chris_Willis1Adobe Champion
Adobe Champion
May 17, 2016

Are you trying to report statistics on that email that was sent?  If so, you can use the RCE email analysis to evaluate the email performance.

Unfortunately, in the current MLM application once an email is deleted it is forever deleted.  It is always best to archive an asset if you believe that you will want to refer back to it.

Chris Willis - Fractional GTM Operations Consultant
Molly_Etim
Molly_Etim
Level 2
May 19, 2016

Hi Chris,

An email was deleted that we want to track opens on. You're saying RCE email analysis can do this? Can you please provide more detail? Thanks so much in advance!

Molly

Chris_Willis1
Adobe Champion
Chris_Willis1Adobe Champion
Adobe Champion
May 19, 2016

Yes - if you know the date and program attributes by which the email was sent, you can pull the email name (or the email subject) into the Email Analysis Report for that time frame.  RCE will report on the email as having been deleted, but since RCE is based on a data warehouse that refreshes each night, historical email information is contained in the tool. 

Chris Willis - Fractional GTM Operations Consultant
Grégoire_Miche2
Grégoire_Miche2
Level 10
May 17, 2016

Hi 32847,

You'll find that the first 2 ideas in there Just do it! Marketo so-called minor missing features relate to your problem.

-Greg

Chris_Willis1
Adobe Champion
Chris_Willis1Adobe Champion
Adobe Champion
May 18, 2016

Great.  I'm about to vote on it!

Chris Willis - Fractional GTM Operations Consultant
A
AutumnMa1
Level 3
February 3, 2017

Was this confirmed?

A
AutumnMa1
Level 3
February 10, 2017

I recently put in a case and the engineer was able to recover some emails that I had mistakenly deleted! I knew the id numbers. After a bit of time, the send data returned and was present in email reports as well!

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