Marketo/CRM (MS Dynamics) contact sync is very slow for us | Community
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Dan_Stevens_
Dan_Stevens_
Level 10
April 5, 2017
Question

Marketo/CRM (MS Dynamics) contact sync is very slow for us

  • April 5, 2017
  • 1 reply
  • 2126 views

Last year, Marketo supposedly enhanced many MSD integration improvements - and one of those items was to speed up the sync between both platforms.  Lately, we've been experiencing upwards of 40 minutes before updates to a Contact record make it's way into the lead record in Marketo.  This is pretty substantial when you have workflows that need to trigger in a timely manner - especially for things like lead assignment, real-time alerts, lead progression, etc.  It's not quite as long for Lead records in CRM, but still takes about 30 minutes.

Are others - that use either SFDC or MSD - experiencing this same delay?

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1 reply

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
April 5, 2017

Hey Dan,

I know your instance is on the new MSD sync infrastructure so if you think updates are slower than they should be, you should file a support ticket to take a closer look.

Dan_Stevens_
Dan_Stevens_Author
Level 10
April 5, 2017

Thanks Steven - I have an active case open as well (#762888)

Harish_Gupta6
Harish_Gupta6
Level 6
May 9, 2017

Hi Dan,

Can you please share the experience. We are even facing the same issue. We are syncing number of fields. Is it the reason its taking too much time to sync.

Thanks

Harish Gupta
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