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Michael_Florin-2
Michael_Florin-2
Level 10
January 19, 2022
Solved

Marketo and Dynamics Lookup Fields

  • January 19, 2022
  • 1 reply
  • 3619 views

Hello all,

 

I'm struggling with a Marketo/Dynamics native integration. Dynamics uses lookups for certain fields - like Country - and we see GUIDs instead of friendly values on synced down persons.

 

Any idea why these fields are not editable from the detail view UI? I can change them through Smart Campaigns though.

 

And secondly: Although we read these GUID values from CRM, we can't seem to insert a lead correctly into CRM with these values. Is Marketo not supposed to insert with the lookup IDs?

I've read through this forum and saw a couple of threads regarding this issue - https://nation.marketo.com/t5/product-discussions/marketo-to-dynamics-hows-that-working-out/m-p/67721#M34836 - but I haven't seen a solution. Is there one?

Thanks!
Michael

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Best answer by Katja_Keesom

Hi @michael_florin-2 , this is one of the biggest frustrations with the native MSD integration. We were hoping the multi value picker upgrade announced for tomorrow would fix it, but unfortunately we learned it doesn't. There is an idea on the nation that has been there since 2016 and is still under review. The only thing we can do is keep bumping that up: https://nation.marketo.com/t5/ideas/show-value-of-lookup-fields-not-guid-for-dynamics-crm/idi-p/262897

 

I've had terrible trouble with it as well, with new issues popping up every time you think you have it figured out. We are now going to test Dan's idea of a munction formula to transpose the guids into the friendly values, even though officially the munction functionality is also not officially supported: https://nation.marketo.com/t5/product-discussions/dynamics-fields-showing-hashed-values-in-marketo-sync/td-p/28083

1 reply

Katja_Keesom
Community Advisor and Adobe Champion
Katja_KeesomCommunity Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
January 20, 2022

Hi @michael_florin-2 , this is one of the biggest frustrations with the native MSD integration. We were hoping the multi value picker upgrade announced for tomorrow would fix it, but unfortunately we learned it doesn't. There is an idea on the nation that has been there since 2016 and is still under review. The only thing we can do is keep bumping that up: https://nation.marketo.com/t5/ideas/show-value-of-lookup-fields-not-guid-for-dynamics-crm/idi-p/262897

 

I've had terrible trouble with it as well, with new issues popping up every time you think you have it figured out. We are now going to test Dan's idea of a munction formula to transpose the guids into the friendly values, even though officially the munction functionality is also not officially supported: https://nation.marketo.com/t5/product-discussions/dynamics-fields-showing-hashed-values-in-marketo-sync/td-p/28083

    M
    matjazz
    Level 6
    January 20, 2022

    Yeah, that would be a major improvement.

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