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David_Portnowit
Level 2
February 9, 2015
Question

Lead Source - SugarCRM

  • February 9, 2015
  • 2 replies
  • 1152 views
Let's say someone fills out a form on our website. Is there a way for Marketo to check with SugarCRM first to see if a Lead Source already exists before changing the Lead Source? We have Marketo and SugarCRM hooked together, but I didn't know if there was a way to check first. 
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2 replies

Edward_Masson
Edward_Masson
Level 10
February 9, 2015
If the lead does not exist then a new record will be created and with that what ever lead source value it gets.
If the lead already exist, then the lead will be updated with any new collected information or behavour. 

You must make sure that your lead source field is blocking any updates to prevent being overwriten when the same lead fills out forms etc.

This is is the admin section of Marketo, look for lead source and choose which method to block (i.e. flows, API, web forms, CRM etc). In your CRM you should do the same.
keithnyberg
keithnyberg
Level 7
August 4, 2016

Hey David,

I would recommend finding an example of each of your lead sources in Sugar and and then looking at the system values that are in displayed in MKTO. As lead sources is something that you define, as long as you are using appropriate values there should be no issues.

That make sense? Let me know if that answers your question.

Sincerely,

Keith Nyberg

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