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A
Anonymous
August 13, 2018
Question

Differences between number of clicks in reports

  • August 13, 2018
  • 1 reply
  • 2025 views

Hello,

I noticed that in some reports (Email Performance vs Email link Performance) and other types as well I have differences between the number of clicks on an email/link.

For me the correct number would be the higher number of clicks in the Email Link Performance report but i get these differences on all of the reports.

Can you please provide me with an explanation on why this is happening?

Thank you in advance for your fast replies!

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1 reply

Dan_Stevens_
Dan_Stevens_
Level 10
August 13, 2018

It really depends on what you're trying to measure.  The number of clicks in the Email Link Performance report will be total clicks (including multiple clicks by the same people) as well as a column to indicate the number of unique leads.  If you have more than one link in your email, the total (under "Leads") will usually be more than what you see in the email performance report (since a lead can click on more than one link.

Here are some existing posts for more detail:

Email Performance Report and Email Link Performance report showing different click counts

Email Link Report and Email Performance Report show different numbers

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