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VivekVF123
September 9, 2023
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WhatsApp Connector for Adobe Campaign Standard

  • September 9, 2023
  • 3 replies
  • 2086 views

Hi Team,

 

we are keen on developing a WhatsApp Connector for Adobe Campaign Standard (ACS).

Please gide me the steps to develop the same.

I am Vivekanand Singh from Value First India.

 

Regards,

Vivek

9958756121

Email:Vivekanand.Singh@vfirst.com

 

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Best answer by Manoj_Kumar

Hello @vivekvf123 

 

You can create a custom resource where the workflow will dump the recipient ID, phone number, campaign and the message to send to the customer.

 

Then, you can use the ACS Apis to pull data from this custom resource and send WA messages via the Value First Platform. Once the message is sent, you can then use the same endpoint to update the notification status in the ACS custom resource.

 

API Information: Interacting with custom resources | Adobe Campaign

Guardrails for Engine Calls: Adobe Campaign Standard | Product description

3 replies

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
September 11, 2023

Hi @vivekvf123,

 

Refer to this community post: https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/integrating-whatsapp-with-adobe-campaign-standard/m-p/436144#M14492

If you are looking to build one think about the way you can bring the data into ACS either using API or a flat file approach.

Thanks, Sathees
    Manoj_Kumar
    Community Advisor
    Manoj_KumarCommunity AdvisorAccepted solution
    Community Advisor
    September 14, 2023

    Hello @vivekvf123 

     

    You can create a custom resource where the workflow will dump the recipient ID, phone number, campaign and the message to send to the customer.

     

    Then, you can use the ACS Apis to pull data from this custom resource and send WA messages via the Value First Platform. Once the message is sent, you can then use the same endpoint to update the notification status in the ACS custom resource.

     

    API Information: Interacting with custom resources | Adobe Campaign

    Guardrails for Engine Calls: Adobe Campaign Standard | Product description

    Manoj  | https://themartech.pro
      S
      sajidali598483
      September 18, 2023

      Hey Vivek, I'm no expert but that sounds like a project that'll need some deep API integration between ACS and WhatsApp. Have you looked at any SDKs or APIs for both platforms?
      Hope you've got some solid devs on your team for this.
      Keep us updated, would love to see how it turns out! 🛠️️👍

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