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Lizani4
Level 2
August 16, 2018
Solved

Whatsapp Configuration

  • August 16, 2018
  • 3 replies
  • 10013 views

I am busy exploring the option to communicate to our customers via Whatsapp and via the other Social Media platforms. I need guidance as to where to start, as I have no clue.

Our company is new to the whole ADOBE thing, we only have it implemented for the past 4 months now, so everything is still new.

Any guidance on this matter will be much appreciated.

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    Best answer by vraghav

    Hi ,

    You can use Campaign Classic to communicate with your audience on social platforms like

    Facebook: https://docs.campaign.adobe.com/doc/AC/en/SMK_Configuration_Publishing_on_Facebook.html

    Twitter: https://docs.campaign.adobe.com/doc/AC/en/SMK_Configuration_Configuring_publishing_on_Twitter.html

    LINE: https://docs.campaign.adobe.com/doc/AC/en/DLV_Sending_messages_on_mobiles_LINE_channel.html

    Whatsapp doesn't provide with an API to shoot marketing communications and hence we don't have a dedicated connector for Whatsapp.

    Regards,
    Vipul

    3 replies

    vraghav
    Adobe Employee
    vraghavAdobe EmployeeAccepted solution
    Adobe Employee
    August 19, 2018

    Hi ,

    You can use Campaign Classic to communicate with your audience on social platforms like

    Facebook: https://docs.campaign.adobe.com/doc/AC/en/SMK_Configuration_Publishing_on_Facebook.html

    Twitter: https://docs.campaign.adobe.com/doc/AC/en/SMK_Configuration_Configuring_publishing_on_Twitter.html

    LINE: https://docs.campaign.adobe.com/doc/AC/en/DLV_Sending_messages_on_mobiles_LINE_channel.html

    Whatsapp doesn't provide with an API to shoot marketing communications and hence we don't have a dedicated connector for Whatsapp.

    Regards,
    Vipul

      Y
      Yihsiaonbly
      November 3, 2021

      Hi! Is there any update on this topic? Anyone knows if now it is possible to integrate whatsapp to ACS?

      Thanks in advance!

      DarrenBiz
      DarrenBiz
      Level 6
      August 21, 2018

      WhatsApp now provides a Business API [1], so hopefully we should see a dedicated connector in Campaign soon. Unfortunately its in limited release and they charge for each message, but it looks hopeful.

      There is also a good write-up about how you can integrate with WhatsApp with other apps and APIs [2]

      [1] https://www.whatsapp.com/business/api

      [2] WhatsApp API - How to use the WhatsApp Chat API - CloudRail

        dhaneshsHarma
        dhaneshsHarma
        September 14, 2018

        Hi,

        whats the status with whatsapp connector build ? when is adobe planning to release a build with whatsapp connector

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