What's the purpose "Account" in External Account for Direct Mail? | Community
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uagnihotri
Level 2
August 15, 2018
Solved

What's the purpose "Account" in External Account for Direct Mail?

  • August 15, 2018
  • 3 replies
  • 2087 views

Are we suppose to enter FTP details ?

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Best answer by vraghav

Hi uagnihotri,

Thank you for clarifying.

Attachments are fine in case of email deliveries.

Direct mails are physical post emails which you will be sending in an envelope using a third party vendor. Maybe I'm not seeing the full picture but attachment in this scenario doesn't look to be a good idea.

Regards,
Vipul

3 replies

vraghav
Adobe Employee
vraghavAdobe Employee
Adobe Employee
August 19, 2018

Hi uagnihotri,

The account input boxes are appearing because you have changed the delivery mode to Bulk delivery . Please change it back to External.

Regards,
Vipul

U
uagnihotriAuthor
Level 2
August 20, 2018

Thanks for your reply.

My goal was to create a new template for Direct Mail. When one uses the Bulk Delivery option, campaign provides you ability to add a .odt file to the delivery and process the personalization rule in that file (Trying to apply the concept of Attachments in the direct mail delivery).

Hence, I asked what's the purpose of "account"?

But, as i understand from your comment, we are not suppose to use that "Bulk" delivery option for Direct Mail channel. Is this assumption correct?

vraghav
Adobe Employee
vraghavAdobe EmployeeAccepted solution
Adobe Employee
August 21, 2018

Hi uagnihotri,

Thank you for clarifying.

Attachments are fine in case of email deliveries.

Direct mails are physical post emails which you will be sending in an envelope using a third party vendor. Maybe I'm not seeing the full picture but attachment in this scenario doesn't look to be a good idea.

Regards,
Vipul

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