What is difference between inbound and Outbound channel?

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florentlbAccepted solution

Level 10

Hi,

Outbound channels are the most commonly used with Adobe Campaign: email, sms, etc. These are channels where you contact your customers using Adobe Campaign.

Inbound channels, such as call center, are channels where you enable customers to contact you.

Hope this helps,

Florent

florentlbAccepted solution

Level 10

Hi,

Outbound channels are the most commonly used with Adobe Campaign: email, sms, etc. These are channels where you contact your customers using Adobe Campaign.

Inbound channels, such as call center, are channels where you enable customers to contact you.

Hope this helps,

Florent

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nidhiv77838491Author

Level 2

Thanks Florent. It helped in understanding the concept

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