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franciscomolinanateevo
October 16, 2024
Solved

Unsubcribe tracking issue by content block

  • October 16, 2024
  • 1 reply
  • 871 views

Hello.

I have done a Html code with the footer, and includes the unsubscribtion link, and it works fine. The problem is that the tracking of clicks on that link (type opt-out) is not tracking it. It´s the only one, the other links in that content appears. Could any have idea why?

Thanks 

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Best answer by franciscomolinanateevo

Thanks for your answer,
the problem appears because that html code is in a content block with dynamic content that is not include first in the html, it is added in function of the country of the profile.
In the tracking appears if I click in all link except the unsubscribe one, that doesn´t appear optout, click or whatever.
I have already the link type to optout.

1 reply

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
October 16, 2024

@franciscomolinanateevo Add _type="optout to unsubscribe URL and it should recognize.

Thanks, Sathees
    F
    franciscomolinanateevoAuthorAccepted solution
    October 28, 2024

    Thanks for your answer,
    the problem appears because that html code is in a content block with dynamic content that is not include first in the html, it is added in function of the country of the profile.
    In the tracking appears if I click in all link except the unsubscribe one, that doesn´t appear optout, click or whatever.
    I have already the link type to optout.

      Sukrity_Wadhwa
      Community Manager
      Sukrity_WadhwaCommunity Manager
      Community Manager
      October 28, 2024

      Thanks for sharing the update @franciscomolinanateevo! 🙂

      Sukrity Wadhwa
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