Skip to main content
RogerScheidegger
October 26, 2021
Solved

Unable to update a audience's organizational unit

I'm trying to update the organizational unit of an audience by a technical workflow, however it doesn't work this way:

 

 

 

 

 

Error Log:

 

Any ideas, how I can solve this problem?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
bisswangAccepted solution
Adobe Employee
November 2, 2021

You can't set the name directly at this place but only a reference to an org unit.

So you would need to lookup the org unit in the DB using a Reconciliation task first and then you can assign it accordingly

View in thread

12 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe Employee
Adobe Employee
October 27, 2021

Hi Roger,

 

It looks like from the error output that you are trying to set the value to -1. I do not think that negative values are enabled on ACS instances.

 

Additionally, what kind of audiences are these? Depending on how they are created you may not have the option to update them see below:

https://experienceleague.adobe.com/docs/campaign-standard/using/profiles-and-audiences/managing-audiences/creating-audiences.html?lang=en

 

If this is one off scenario, I would also suggest reaching out to Campaign Support who can enlist Ops to make this update in the backend database.

 

Regards,

Craig

Translate
    RogerScheideggerAuthor
    October 28, 2021

    Hi Craig

     

    Thanks, I'm creating a list audience via a workflow (from a Query). The idea is to update the Org Unit of this created audience directly in the same workflow.

     

    Unfortunately, I couldn't find any information about editing the Org Unit in your weblink.

     

    Regards

    Translate
    Adobe Employee
    bisswangAdobe EmployeeAccepted solution
    Adobe Employee
    November 2, 2021

    You can't set the name directly at this place but only a reference to an org unit.

    So you would need to lookup the org unit in the DB using a Reconciliation task first and then you can assign it accordingly

    Translate
      jomyjose
      Level 2
      April 15, 2022

      can you elaborate how to lookup the value in the DB? we know the organization unit name but don't know the value to set. 

      Translate
      JohnWi12
      Level 5
      April 19, 2022

      Reconcile the organization by the ID under the Admin/User and Security/Org Units.

      Translate
      Terms & ConditionsAccessibility statement

      Loading footer...