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senthilrajm
October 17, 2017
Solved

Unable to send SMS - Sandbox

  • October 17, 2017
  • 3 replies
  • 1224 views

We are getting "account locked" when trying to test SMS delivery from Sandbox environment. Using the out of box external account - configured to NetSize.

Does the error mean, account with NetSize has been locked?

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Best answer by florentlb

Hi senthilrajm,

This error is returned by the SMS provider and means that your account is locked. Please contact the SMS provider to check why the account was locked.

Thanks,

Florent

3 replies

florentlb
florentlbAccepted solution
Level 10
October 18, 2017

Hi senthilrajm,

This error is returned by the SMS provider and means that your account is locked. Please contact the SMS provider to check why the account was locked.

Thanks,

Florent

S
senthilrajmAuthor
October 23, 2017

Thanks Florent.

I am just exploring the product in Sandbox instance. Is there any demo account I can use for SMS? Any pointers regarding this will be helpful.

florentlb
florentlb
Level 10
October 31, 2017

Hi Senthil,

I am not aware, if any. I'd recommend getting in touch with support to explore the options you have to test SMS with the Sandbox.

I'll mark this thread as answered as the original question was about your specific "locked" error.

Thanks,

Florent

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