Unable to get adobe Campaign reports in Adobe analytics | Community
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apaul0202
January 28, 2020
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Unable to get adobe Campaign reports in Adobe analytics

  • January 28, 2020
  • 1 reply
  • 3068 views

 

We are using external account (Share KPIs with Adobe Analytics ) to get Adobe campaign reports in adobe Analytics. We have followed the below documentation for the same

https://helpx.adobe.com/marketing-cloud/how-to/email-marketing.html

 

But getting the following errors in Share KPIs with Adobe Analytics workflow and hence no data is flowing to analytics.

 

01/27/2020 10:22:20 PM
jsFetchKpis
SCR-160012 Javascript: failure while evaluating script 'kpiSharing/jsFetchKpis'.
01/27/2020 10:22:20 PM
jsFetchKpis
XSV-350177 Error while getting JSON web token: '{"error":"invalid_grant","error_description":"Invalid issuer (iss) or subject (sub) provided"}'

 

Did anyone faced this issue earlier? Please advise.

 

Thanks in advance.

 

Regards,

Anusha

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Best answer by DavidKangni

Hi Anusha,

 

iss is used for Adobe Ord ID and sub for technical Account ID used for the integration between ACS and AA. Please check you're using the correct values.

 

Thanks

David

1 reply

DavidKangni
Community Advisor
DavidKangniCommunity AdvisorAccepted solution
Community Advisor
January 28, 2020

Hi Anusha,

 

iss is used for Adobe Ord ID and sub for technical Account ID used for the integration between ACS and AA. Please check you're using the correct values.

 

Thanks

David

David Kangni
A
apaul0202Author
January 29, 2020

Thank you @davidkangni  for the reply. Can you also let me know where these values need to be updated in campaign and also how can I get those details? I am new to campaign. I couldn't find a placeholder in external account configuration for Adobe Analytics integration for adding these values.  I was able to select the report suite by providing Web service username and shared secret.

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