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LornaE
Level 2
January 29, 2018
Solved

Unable to connect to Adobe Campaign 7 following upgrade

  • January 29, 2018
  • 1 reply
  • 1230 views

Hi there,

I am unable to connect to Adobe Campaign 7 - local IT have followed all installation steps, and IP address has been white listed. However I am receiving following error when trying to log in.

Current Build: 7.0 8795.

Thank you!

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Best answer by vraghav

Hi LornaE ,

Your IP is not whitelisted on the instance for access.

Please follow the documentation Server side configurations to get the IP added in whitelist zone.

Once the IP has been added to config, a config reload will be needed which can be done from command prompt using

nlserver config -reload

Regards,
Vipul

1 reply

vraghav
Adobe Employee
vraghavAdobe EmployeeAccepted solution
Adobe Employee
January 29, 2018

Hi LornaE ,

Your IP is not whitelisted on the instance for access.

Please follow the documentation Server side configurations to get the IP added in whitelist zone.

Once the IP has been added to config, a config reload will be needed which can be done from command prompt using

nlserver config -reload

Regards,
Vipul

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