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nataliec3894220
Level 2
October 9, 2020
Solved

Transactional Alert

  • October 9, 2020
  • 1 reply
  • 1457 views

Hello,

 

I'm not sure if my goal is even possible. I've been combing through the docs and can't quite figure out how I might be able to accomplish this.

We have an occasional issue with our transactional emails where they stall for long periods of time (due to an issue on our side) - Ideally, I'm looking for a way to send an alert on a few emails if they've not triggered in a while during regular business hours. I've looked through delivery alerting, but it seems like I'm only able to alert on a failure, not really an absence of delivery logs.

 

Would greatly appreciate any guidance!

 

Thanks!

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Best answer by bisswang

Delivery alerting indeed can only be used if a delivery is there and mainly is not really suitable for transactional messages.

1 way to achieve a monitoring would be to build a custom workflow which is searching for the events and checking the event status / date values.

1 reply

B
Adobe Employee
bisswangAdobe EmployeeAccepted solution
Adobe Employee
October 12, 2020

Delivery alerting indeed can only be used if a delivery is there and mainly is not really suitable for transactional messages.

1 way to achieve a monitoring would be to build a custom workflow which is searching for the events and checking the event status / date values.

M
mmbb110
Level 9
October 17, 2020
I am also looking for such a solution, can you please elaborate on how to get this in real, any documentation?
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