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R
Adobe Employee
RRafikiAdobe Employee
Adobe Employee
March 29, 2023
Solved

Tracking logs show multiple clicks at same time for same user

  • March 29, 2023
  • 1 reply
  • 1212 views

Hi Experts,

 

The tracking log for a recent e-mail shows that the same person clicked several links in the same e-mail in the exact second.

For example, for the e-mail "Get With the Program - SE WOW Aug. 12, 2022 (DM18194)", the tracking logs show that user mcarric@bgsu.edu clicked five different links at 9:00:28 AM and that user coeg@bgsu.edu clicked five various links at 9:00:29 AM.

Other deliveries in which this occurs are "Hype/First Announcement -SE - Jul. 20, 2022 (DM17919)" and "Parking Permits STUDENTS - PK - Aug. 1, 2022 (DM18025)".

It should not be possible for someone to click many links within the exact second.

Are the tracking logs incorrectly reporting clicks, is clicking one link being logged as an event for all links, or are click events being logged with the incorrect time?

I appreciate the help.

Thanks 

 

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Best answer by costa_n11

Hi @rrafiki 

This is a known topic most likely related to bots and sadly Campaign does not provide bots filtering when receiving the clicks. While the product might deliver in the future a bot filtering capability, there is nothing you can do on your side to filter them out, it makes one of te delivery click metrics less relevant and the unique recipient metric will be the most relevant but again 100% full proof either.

Hope this helps,

Thanks

Denis

1 reply

C
Adobe Employee
costa_n11Adobe EmployeeAccepted solution
Adobe Employee
March 29, 2023

Hi @rrafiki 

This is a known topic most likely related to bots and sadly Campaign does not provide bots filtering when receiving the clicks. While the product might deliver in the future a bot filtering capability, there is nothing you can do on your side to filter them out, it makes one of te delivery click metrics less relevant and the unique recipient metric will be the most relevant but again 100% full proof either.

Hope this helps,

Thanks

Denis

    R
    Adobe Employee
    RRafikiAdobe EmployeeAuthor
    Adobe Employee
    March 29, 2023

    Thanks @costa_n11 

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