Tracking logs not generating for the deliveries

Hi Saraswati,

Below is an explanation of how tracking works. This is covered in the Production training course if you have access to it. Are you attempting to use the web tracking feature of Adobe Campaign? If so there might be an issue with the configuration of web tracking tags. I recommend that you contact support for further help with this issue.

Linda

Step 1

1. Marketing user of Neolane wants to send an email
2. Creates a campaign/delivery and analyze the email
3. During analysis, URLs are published to the disk of the frontal/tracking servers (Step 1 in diagram)
4. Marketing user sends the email

Step 2

1. Recipient receives the email and clicks on the email
2. Recipient is directed to the Apache/IIS server hosting the tracking
3. NLSrvMod.dll/.so Library reads the URLs which have been published to the frontal server disk for this delivery
4. Finds where it should redirect to and then redirects the rcp
5. Writes tracking logs to the shared memory of the frontal server
6. READS=quick; WRITES are slow

Step 3

    Trackinglogd collects all data in the shared memory segment and writes it to the disk of frontal server

Step 4

    AppServer runs a workflow every hour (tracking) and commit them to the marketing database.