Tracking Logs for Event Transactional Message | Community
Skip to main content
davidh2892249
davidh2892249
Level 5
July 30, 2020
Question

Tracking Logs for Event Transactional Message

  • July 30, 2020
  • 1 reply
  • 2352 views

Hi All,

 

Quick question - are tracking logs of Event Transactional Messages attributed to an event log?

Basically when we send out transactional messages, is there actually a way to see who opened and clicked? (even if it's a case of exporting out rather than being able to easily query in ACS).

 

Thanks

 

David

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
July 30, 2020

Hi @davidh2892249,

 

You will be able to get this information from rtEvent.

 

Thanks, Sathees

Thanks, Sathees
davidh2892249
davidh2892249Author
Level 5
August 7, 2020

thanks @satheeskannak 

 

I can see tracking logs available on the nms:trackingLogRtEvent:rtEventTrackingLogNoFCP resource and delivery logs available under the nms:broadLogRtEvent:rtEventBroadLogNoFCP resource.

 

The trouble I'm having is attributing the tracking logs against a delivery log.

 

Both resources have a "deliveryLogID" attribute, however - these don't actually seem to correspond and every tracking log has a unique delivery Log ID (so I think this actually seems to be a tracking log ID).

 

Both resources have links to the delivery resource, so I can attribute them to a delivery - but how can I join up the tracking logs to the delivery logs so that I know which opens/clicks happened from each unique email sent?

 

Thanks

 

David

U
user04844
January 14, 2022

Hi, did you find a way to achieve this?

    Terms & ConditionsAccessibility statement

    Loading footer...