Tracking Log for Soft Bounced email delivery | Community
Skip to main content
ycc8046518
ycc8046518
October 27, 2022
Solved

Tracking Log for Soft Bounced email delivery

  • October 27, 2022
  • 1 reply
  • 1017 views

Hi,

For a given delivery, we have found that some emails with error status (i.e. Mailbox Full) in sending logs but those emails have open/clics records in tracking logs. Is there any explanation?

 

In a resolved discussion (thread for Campaign Classic7 and 8), it seems that deliveries are not always updated and suggestion is to recompute delivery and tracking indicators. But I didn't find this option in ACS.

 

Can anyone tell if recomputing delivery and tracking logs is enable for ACS or not?

If yes, how?

if not, can we consider that a given delivery has been sent to emails which have open/clics records in tracking log even if there are errors status?

 

Best regards

Chiao 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Craig_Thonis

Hi Ycc,

 

So this type of thing does happen often and it's mainly because the receiving domain for the recipient notifies Campaign that the mailbox is full but the domain will attempt to deliver the message once the recipient clears out some space in their inbox. When that does happen, it would be on the receiving domain to resend a received message but this doesn't typically happen. So the recipient receives the email and then clicks on the delivery hence we get updates in the tracking.

 

So you can consider any delivery that contains tracking opens/clicks as received by the recipient.

 

As far as recomputing the stats, ACS does have this but its in the delivery log section in the upper right called "Compute Stats." Check out the documentation below for steps and a visual.

 

https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/sending-and-tracking-messages/confirming-the-send.html?lang=en

 

Regards,

Craig

1 reply

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe EmployeeAccepted solution
Adobe Employee
October 27, 2022

Hi Ycc,

 

So this type of thing does happen often and it's mainly because the receiving domain for the recipient notifies Campaign that the mailbox is full but the domain will attempt to deliver the message once the recipient clears out some space in their inbox. When that does happen, it would be on the receiving domain to resend a received message but this doesn't typically happen. So the recipient receives the email and then clicks on the delivery hence we get updates in the tracking.

 

So you can consider any delivery that contains tracking opens/clicks as received by the recipient.

 

As far as recomputing the stats, ACS does have this but its in the delivery log section in the upper right called "Compute Stats." Check out the documentation below for steps and a visual.

 

https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/sending-and-tracking-messages/confirming-the-send.html?lang=en

 

Regards,

Craig

    ycc8046518
    ycc8046518Author
    October 27, 2022

    Thank you Craig for the useful reply.

     

    Best regards

    Terms & ConditionsAccessibility statement

    Loading footer...