SMS Two-way survey capabilties | Community
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BrittanyBu
July 6, 2023
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SMS Two-way survey capabilties

  • July 6, 2023
  • 1 reply
  • 1227 views

Hi all, I'm trying to track down information on whether or not Adobe Campaign can be used to conduct a survey via SMS message.

After scouring the documentation I could only find information stating that surveys need to be built on their own separate page, and it is assumed that you can select "SMS" from the sending option when distributing the survey - however, that still is just a link to the survey page. Any information on SMS surveys would be super helpful. Below is an image that shows what kind of in-SMS survey I'm looking to be able to do for reference.

 

 

Thank you!

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Best answer by surajpatra2525

There is no solution OOB for this in ACS as far as i know. However you could probably do some custom workflow. If it is a single question survey, you could probably store the response in the incoming MO table and read the responses using a custom workflow everyday. You can then export the response in a file or store in a campaign customer resource/table. If you are dealing with multi question survey, then it might be complicated and you might have to get creative in order to solve this. Hope this helps!

1 reply

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surajpatra2525Accepted solution
Level 4
July 6, 2023

There is no solution OOB for this in ACS as far as i know. However you could probably do some custom workflow. If it is a single question survey, you could probably store the response in the incoming MO table and read the responses using a custom workflow everyday. You can then export the response in a file or store in a campaign customer resource/table. If you are dealing with multi question survey, then it might be complicated and you might have to get creative in order to solve this. Hope this helps!

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    BrittanyBuAuthor
    July 7, 2023

    Thank you so much for the response! It is helpful in that it confirmed my theory of how to approach this. I appreciate you taking the time to give me your insights! 

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